Reservations Agent

Company Description

Somak Luxury Travel, based in Harrow, is an award-winning tour operator with over 50 years of experience specializing in African safari holidays. We offer a range of exciting safari experiences in destinations such as Kenya, South Africa, Botswana, Zambia, and Tanzania, alongside luxurious beach retreats in Zanzibar and the Mombasa coast.

Role Description

We are seeking a full-time hybrid Reservations Agent to join Somak Luxury Travel. In this role, you will be responsible for managing tailor-made holiday bookings, delivering exceptional customer service, and maintaining effective communication with clients. The ideal candidate will play a key role in creating personalized travel itineraries, nurturing client relationships, and identifying opportunities to upsell and cross-sell various travel services and experiences. This position is based in Harrow, with in-office work required Monday through Wednesday, remote work on Thursday and Friday, and one Saturday per month from 9 am to 1 pm.

Key Responsibilities:

• Design and manage bespoke holidays tailored to clients\’ preferences, ensuring unique and memorable travel experiences.
• Build and maintain strong, long-term client relationships, ensuring high satisfaction and fostering repeat business.
• Identify opportunities to upsell and cross-sell additional travel services, packages, and exclusive experiences to enhance the client journey.
• Offer expert advice on destinations, itineraries, and services, guiding clients to make informed decisions.
• Manage client inquiries, bookings, and related administrative tasks efficiently and professionally.
• Deliver outstanding customer service, ensuring clients are supported and satisfied throughout the booking process.
• Provide administrative support to the team as needed.
• Stay updated with the latest industry trends to offer clients innovative and relevant travel solutions.

Experience / Qualifications:

• A genuine passion for African safari holidays, with demonstrable knowledge of the destinations we offer.
• Excellent phone etiquette and communication skills.
• A minimum of 5 years’ experience as a Travel Consultant or in a similar client-facing role.
• Strong organizational and time management skills.
• High attention to detail and excellent problem-solving abilities.
• Proficiency in reservation systems and MS Office.
• Proven track record of delivering high-quality results in a timely manner.

Benefits:

• Competitive salary with commission based on performance targets.
• 20 days of annual leave, plus bank holidays.
• Hybrid working arrangements.