Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Transform customer data into actionable insights and create engaging reports.
- Company: Join a fast-growing retail sports brand with an entrepreneurial spirit.
- Benefits: Enjoy a competitive salary, hybrid work, and a collaborative office environment.
- Why this job: Make a real impact on customer strategies while developing your analytical skills.
- Qualifications: Experience with CRM systems and strong analytical skills are essential.
- Other info: Opportunity to influence key decisions in marketing and sales.
The predicted salary is between 35000 - 40000 £ per year.
Salary Range: £35,000 – £40,000 (DOE)
Location: Surrey
Work policy: 3 days per week in the office
About the business:
We are working with a fast-growing retail sports brand. The company is on an exciting growth journey with a collaborative, entrepreneurial culture. This is a great opportunity to make an impact by turning customer data into actionable business insights.
Role Overview:
As a Business Analyst, you’ll be at the heart of how we understand and connect with our client's customers. You’ll take ownership of CRM data, ensuring it’s accurate, reliable, and ready to power decision-making. You’ll design and build reports and interactive dashboards that help sales, marketing, and leadership teams spot opportunities, track campaign performance, and measure customer engagement. Beyond the numbers, you’ll translate complex data into clear stories and actionable insights - helping the business drive smarter customer retention, acquisition, and growth strategies.
Essential Skills:
- Strong experience with leading CRM systems (Zoho, Salesforce, HubSpot, Microsoft Dynamics or similar)
- Advanced Excel skills
- Strong analytical mindset with great attention to detail
- Ability to explain insights clearly to non-technical stakeholders
Nice to have:
- SQL expertise
- Power BI (or other BI tools) for dashboards and visual reports
- Experience in customer segmentation and lifecycle marketing
- Understanding of GDPR compliance and data governance
Benefits:
- Competitive salary (£35k–£40k)
- Work in a high-growth, dynamic business
- Get exposure to both strategy and hands-on CRM work
- Hybrid working with a collaborative office setup
- Opportunity to influence decisions across marketing and sales
Equal Opportunities:
We are committed to promoting equality of opportunity for all applicants and employees. All decisions are made based on merit and skills, free from discrimination or harassment of any kind.
Business Analyst - CRM employer: 3Search
Contact Detail:
3Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - CRM
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description, such as Salesforce or HubSpot. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially advanced functions and data analysis techniques. Being able to demonstrate your proficiency in Excel during practical assessments or discussions will show that you're ready to handle the data-driven aspects of the role.
✨Tip Number 3
Prepare to discuss how you've translated complex data into actionable insights in previous roles. Think of specific examples where your analysis led to improved customer retention or acquisition strategies, as this aligns perfectly with what the company is looking for.
✨Tip Number 4
Understand the basics of GDPR compliance and data governance, as these are crucial in handling customer data responsibly. Being knowledgeable about these topics will not only help you in the role but also demonstrate your commitment to ethical data practices.
We think you need these skills to ace Business Analyst - CRM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, analytical skills, and any relevant projects. Use keywords from the job description to demonstrate that you meet the essential skills required for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background aligns with the company's goals. Mention specific examples of how you've turned data into actionable insights in previous roles.
Showcase Your Analytical Skills: Provide examples in your application that showcase your analytical mindset. Discuss any experience you have with advanced Excel functions, SQL, or BI tools like Power BI, as these are valuable for the position.
Highlight Communication Skills: Since the role involves explaining insights to non-technical stakeholders, emphasise your ability to communicate complex data clearly. Include examples of how you've successfully conveyed data-driven insights in past experiences.
How to prepare for a job interview at 3Search
✨Know Your CRM Systems
Familiarise yourself with the leading CRM systems mentioned in the job description, such as Zoho, Salesforce, or HubSpot. Be prepared to discuss your experience with these tools and how you've used them to drive business insights.
✨Showcase Your Analytical Skills
Highlight your analytical mindset by discussing specific examples where you've turned complex data into actionable insights. Use metrics and results to demonstrate your impact on previous projects.
✨Prepare for Technical Questions
Expect questions related to Excel, SQL, and BI tools like Power BI. Brush up on your technical skills and be ready to explain how you've used these tools to create reports and dashboards.
✨Communicate Clearly
Since you'll need to explain insights to non-technical stakeholders, practice articulating your thoughts clearly and concisely. Use simple language to convey complex ideas, ensuring everyone understands your points.
