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- Tasks: Lead the front-of-house team and ensure a luxury experience for all guests.
- Company: Join a prestigious luxury members club in the heart of Mayfair.
- Benefits: Competitive salary up to £60,000 and opportunities for professional growth.
- Why this job: Be part of an exclusive brand focused on exceptional service and guest satisfaction.
- Qualifications: Experience in high-end hospitality and strong leadership skills required.
- Other info: Perfect for those passionate about luxury service and team management.
The predicted salary is between 36000 - 60000 £ per year.
COREcruitment is working with a luxury Members club in Mayfair.They are a multiple site growing business.My client is recruiting for a Front of House (FOH) Reception Manager at an exclusive brand focuses on delivering exceptional customer service and managing the first point of contact for guests.
Key Responsibilities:
Guest Management:
- Warmly welcome and greet guests, ensuring a luxury experience from arrival to departure.
- Handle guest requests efficiently, including reservations, special accommodations, and VIP services.
- Manage check-in and check-out processes, coordinating with security and valet teams as needed.
Staff Management:
- Supervise and train front-of-house receptionists and concierge staff.
- Create staffing schedules to ensure adequate coverage during peak times.
- Lead and motivate the team to deliver outstanding service, fostering a positive and professional atmosphere.
Operational Oversight:
- Oversee smooth daily operations at the reception, including bookings, cancellations, and last-minute changes.
- Coordinate with event managers and other departments (kitchen, bar, security) to ensure seamless service.
- Ensure the reception area meets the venue’s luxury brand standards in both appearance and service.
Customer Service:
- Handle complaints or issues professionally, resolving them to the satisfaction of guests.
- Monitor guest feedback and work to continually improve service standards.
- Build long-lasting relationships with regular clients and members, offering personalized experiences.
Financial & Reporting:
- Assist in managing budgets related to front-of-house operations, staffing, and supplies.
- Prepare reports on guest attendance, satisfaction, and feedback, as well as revenue-related matters such as reservation fees
Key Skills and Qualifications:
- Exceptional Customer Service Skills: Experience in hospitality or high-end service environments, with the ability to meet the expectations of a discerning clientele.
- Leadership & Management: Proven experience in team management, particularly in a hospitality or luxury setting.
- Communication: Excellent interpersonal skills to interact with guests, team members, and other departments.
- Attention to Detail: Ability to manage the finer details of guest experiences, from first impressions to problem resolution.
- Knowledge of Luxury Hospitality: Strong understanding of high-end service standards, particularly in exclusive venues or members clubs.
- Technical Skills: Proficiency with booking systems, POS software, and reporting tools.
If you are interested, please send your CV to Sophie at or contact her directly on 0207 539 5589
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Front of House Reception Manager, Luxury Members club, Mayfair - up to £60,000 employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Reception Manager, Luxury Members club, Mayfair - up to £60,000
✨Tip Number 1
Make sure to showcase your exceptional customer service skills during the interview. Prepare specific examples from your past experiences in hospitality that demonstrate how you went above and beyond for guests.
✨Tip Number 2
Familiarize yourself with luxury hospitality standards and be ready to discuss them. Research the members club and understand their brand values, so you can align your answers with their expectations.
✨Tip Number 3
Highlight your leadership experience by discussing how you've successfully managed teams in high-pressure environments. Be prepared to share strategies you used to motivate and train staff.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions about the role and the reception area. This shows your commitment to maintaining high standards and your proactive approach to problem-solving.
We think you need these skills to ace Front of House Reception Manager, Luxury Members club, Mayfair - up to £60,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and customer service, particularly in luxury environments. Emphasize any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've created memorable experiences for guests and how you can contribute to the luxury brand standards of the Members club.
Highlight Relevant Skills: In your application, focus on key skills such as communication, attention to detail, and operational oversight. Provide examples of how you've successfully managed guest relations and resolved issues in previous roles.
Showcase Your Knowledge of Luxury Hospitality: Demonstrate your understanding of high-end service standards in your application. Discuss any relevant training or experience you have in luxury settings, and how you can apply this knowledge to enhance the guest experience at the Members club.
How to prepare for a job interview at COREcruitment
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples from your past experiences where you went above and beyond for a guest. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Leadership Experience
Discuss your previous roles in team management, especially in hospitality or luxury settings. Share how you motivated your team and ensured high service standards, as this will resonate well with the interviewers.
✨Know the Brand Inside Out
Research the luxury members club thoroughly. Understand their values, service standards, and what sets them apart in the industry. This knowledge will help you align your answers with their expectations during the interview.
✨Prepare for Operational Scenarios
Be ready to discuss how you would handle various operational challenges, such as managing last-minute changes or coordinating with other departments. Think of examples that demonstrate your problem-solving skills and attention to detail.
