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- Tasks: Support customers with WalkMe solutions, ensuring their success and driving value.
- Company: WalkMe is a leader in Digital Adoption Platforms, transforming how businesses leverage technology.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to make a real impact.
- Why this job: Join a dynamic team where your technical skills help clients thrive in a digital world.
- Qualifications: Strong technical knowledge of WalkMe products and excellent communication skills are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realise and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation.
The Customer Success Engineering (CSE) role is a highly technical position that works directly with WalkMe’s customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.
What you’ll own:
- Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers.
- Provide technical support for WalkMe products, including configuration, troubleshooting, and best practices.
- Assist customers with the implementation and integration of WalkMe solutions.
- Develop and maintain strong relationships with customers, serving as their trusted advisor.
- Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.
What You’ll Need to Succeed:
- Exceptional knowledge and technical aptitude of WalkMe products.
- Expanded knowledge of deployment and integration capabilities is a plus.
- Ability to learn new functionality quickly.
- Ability to provide a consultative approach to enablement and development with a focus on VALUE.
- Excellent written and verbal communication skills.
Team Lead Qualifications:
- Experience with detailed scoping of requirements and time to complete.
KPIs: Customer impact measured via UFR Improvement.
We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
Customer Success Engineer London employer: WalkMe™
Contact Detail:
WalkMe™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer London
✨Tip Number 1
Familiarise yourself with WalkMe's Digital Adoption Platform. Understanding its features and functionalities will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of WalkMe on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Customer Success Engineer role.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully implemented technical solutions or provided customer support. Real-life examples will showcase your problem-solving skills and ability to drive customer value.
✨Tip Number 4
Stay updated on industry trends related to digital adoption and customer success. Being knowledgeable about the latest developments will position you as a well-informed candidate who can contribute to WalkMe's mission.
We think you need these skills to ace Customer Success Engineer London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Success Engineer role. Emphasise your technical aptitude, customer engagement experience, and any familiarity with WalkMe products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of WalkMe's Digital Adoption Platform and how your background makes you a great fit for the role. Use specific examples to demonstrate your problem-solving skills and ability to drive customer value.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including examples of how you've effectively communicated technical information to non-technical stakeholders.
Highlight Collaborative Experience: Mention any past experiences where you collaborated with internal teams to resolve customer issues. This will show your ability to work cross-functionally, which is crucial for the Customer Success Engineer position.
How to prepare for a job interview at WalkMe™
✨Know Your WalkMe Products
Make sure you have a solid understanding of WalkMe's products and their functionalities. Familiarise yourself with the Digital Adoption Platform and be ready to discuss how it can drive value for customers.
✨Demonstrate Technical Aptitude
Be prepared to showcase your technical skills during the interview. You might be asked to solve a problem or provide a solution related to WalkMe's products, so brush up on your troubleshooting and configuration knowledge.
✨Showcase Your Communication Skills
Since this role involves working closely with customers, excellent communication is key. Practice articulating complex technical concepts in a simple way, and be ready to discuss how you've successfully communicated with clients in the past.
✨Emphasise Relationship Building
Highlight your experience in developing strong relationships with clients. Be ready to share examples of how you've acted as a trusted advisor and collaborated with internal teams to advocate for customer needs.
