Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Implement elite engagement strategies and create tailored client experiences across Europe.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products with a rich heritage.
- Benefits: Enjoy a culture of inclusion, employee celebrations, and opportunities for personal growth.
- Why this job: Be part of a dynamic team enhancing client relationships and driving brand loyalty.
- Qualifications: Strong client engagement experience, project management skills, and excellent communication abilities required.
- Other info: Work in a fast-paced environment with opportunities to innovate and make an impact.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The role centers on implementing elite engagement and development strategies across Europe. This individual will be instrumental in creating and executing tailored experiences, gifting programs, tailored client moments, brand activations, and acquisition initiatives aimed at enhancing client retention, reactivation, and acquisition. The primary goal is to drive growth within the elite segment through the elite development program. This person will also work closely with the SA within the Outreach & Performance team to ensure cohesive, 360 approach success.
Essential Duties & Responsibilities
- Work in partnership with the Clienteling Manager to build out the Elite development strategy to accelerate trade ups, acquire new HNW clients, and retain existing clients, whilst having Performance front of mind.
- Partner with key stakeholders to execute the Client Experience strategy to deliver seamless client experiences.
- Support Clienteling Manager to design and deliver our "Money Can't Buy" experience program to retain and nurture our top tier VICs, including Ralph Lauren Lifestyle moments, Runway Shows, Collection Previews, etc.
- In partnership with the Clienteling Manager and Regional Retail leaders, project manage all Client Engagement roadmaps, requirements, and key objectives.
- Plan and execute in-store and out of store local experiences with the goal to retain top clients and increase loyalty with the Brand.
- Partner with key stakeholders to design an enticing development strategy to drive HNW acquisition.
- Support regional clienteling managers to execute ad hoc bespoke Elite 'surprise and delight' moments.
- Support the Clienteling Manager in building and communicating the events and activations calendar for the region.
- Manage the team to ensure timely execution of all initiatives.
Experience, Skills & Knowledge
- Strong Clienteling experience preferably in a Client Engagement managerial role.
- Analytical approach to data and confident challenging and delivering KPIs.
- Project management / luxury events experience.
- Well organized with a structured approach.
- A creative thinker who is proactive in bringing new ideas to the table.
- Detail-oriented with the ability to work well under pressure in a fast-paced environment meeting tight deadlines.
- Excellent communication skills, both verbal and written.
- Computer literate with excellent Excel and PowerPoint knowledge.
Client Experience & Development, Senior Associate employer: Ralph Lauren
Contact Detail:
Ralph Lauren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience & Development, Senior Associate
✨Tip Number 1
Familiarise yourself with Ralph Lauren's brand values and client engagement strategies. Understanding their approach to luxury and client experience will help you align your ideas with their vision during interviews.
✨Tip Number 2
Network with current or former employees of Ralph Lauren, especially those in client engagement roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships or executed luxury events in the past. Being able to discuss your hands-on experience will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on the latest trends in luxury retail and client engagement. Showing that you're knowledgeable about the industry will not only impress interviewers but also help you contribute innovative ideas to the team.
We think you need these skills to ace Client Experience & Development, Senior Associate
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Associate position at Ralph Lauren. Understand the key responsibilities and required skills, particularly in client engagement and project management.
Tailor Your CV: Customise your CV to highlight relevant experience in clienteling, project management, and luxury events. Use specific examples that demonstrate your ability to enhance client experiences and drive growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of their culture of inclusion. Mention how your skills align with their goals for client retention and acquisition.
Highlight Analytical Skills: Since the role requires an analytical approach to data, ensure you provide examples of how you've used data to inform decisions or improve client engagement strategies in your previous roles.
How to prepare for a job interview at Ralph Lauren
✨Understand the Brand
Before your interview, take some time to research Ralph Lauren's history, values, and product lines. Familiarise yourself with their brand ethos and recent campaigns, as this will help you demonstrate your genuine interest in the company and align your answers with their culture.
✨Showcase Your Clienteling Experience
Be prepared to discuss your previous client engagement roles in detail. Highlight specific examples where you've successfully retained clients or developed tailored experiences. Use metrics to quantify your achievements, as this will show your analytical approach and ability to meet KPIs.
✨Demonstrate Project Management Skills
Since the role involves project management, be ready to share examples of how you've managed events or initiatives in the past. Discuss your organisational strategies and how you ensure timely execution, especially under pressure. This will showcase your structured approach and ability to thrive in a fast-paced environment.
✨Prepare Creative Ideas
As a creative thinker, come prepared with innovative ideas for client engagement and retention strategies. Think about unique 'surprise and delight' moments or bespoke experiences that could enhance client loyalty. Presenting fresh concepts will demonstrate your proactive mindset and fit for the role.
