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- Tasks: Join us as a Senior Delegated Operations Analyst, shaping data processes and improving operations.
- Company: Travelers Insurance has been a top property casualty insurer for over 160 years, committed to community care.
- Benefits: Enjoy hybrid work options, private medical insurance, generous holiday entitlement, and wellness programmes.
- Why this job: Be part of an innovative culture that values collaboration and offers opportunities for personal growth.
- Qualifications: Ideal candidates are studying towards ACII, have strong communication skills, and experience in data management.
- Other info: We encourage community involvement through our volunteer rewards programme.
The predicted salary is between 36000 - 60000 £ per year.
Travelers Insurance Company is seeking a talented and experienced Senior Delegated Operations Analyst to join our team in London, United Kingdom. This is an exciting opportunity to help shape the central delegated authority operations processes, focusing on supporting the accurate and timely data capture of our Risk, Premium and Claim Bordereaux and working with our outsourcing service delivery partner(s).
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy.
Key Responsibilities:- Supporting the design and implementation of processes to capture, report and oversee delegated data.
- Executing the end-to-end delegated authority (DA) data flows, including monitoring and receipt of bordereaux, initial validation and mapping, subsequent upload, and exception handling.
- Applying knowledge of delegated data to improve oversight and build strong relationships with various stakeholders.
- Assisting with the implementation of robust processes to ensure quality and complete delegated data is delivered to the business.
- Providing new ideas for process improvement and operational efficiencies.
- Assisting with the oversight of our Business Process Outsourcing (BPO) partners and coordinating with relevant business units within Travelers Europe.
- Ensuring performance metrics and SLAs measuring timeliness, quality, productivity, and customer experience are adhered to.
- Assisting with the review and validation of day-to-day BPO escalations.
- Serving as a subject matter expert within Delegated Authority Support Services (DASS).
- Providing escalation to the Delegated Operations Manager and Head of Department regarding delegated data management issues that require Senior Management attention.
- Ensuring onshore and offshore teams have up-to-date SOPs and process documentation.
- Studying towards ACII or part-qualified.
- Strong communication skills and ability to develop/maintain productive internal and external relationships.
- Ability to make sound decisions and recommendations.
- Ability to think strategically.
- Strong customer focus and excellent stakeholder management and communication skills.
- Understanding of Process Improvement initiatives.
- Experience of working with offshore partners.
- Proven experience in Delegated Authority Data Management, especially Bordereaux Management.
- Intermediate / advanced excel skills.
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
Senior Delegated Operations Analyst employer: Travelers Insurance Company
Contact Detail:
Travelers Insurance Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delegated Operations Analyst
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Senior Delegated Operations Analyst role. Understanding the specific processes involved in delegated data management, such as bordereaux management, will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in operations or data management. Engaging with current employees at Travelers or similar companies can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your Excel skills by preparing examples of how you've used advanced functions in previous roles. Being able to discuss specific scenarios where you've improved data processes will set you apart from other candidates.
✨Tip Number 4
Research the latest trends in delegated authority operations and process improvement initiatives. Being knowledgeable about current best practices will not only impress interviewers but also demonstrate your commitment to continuous learning in the field.
We think you need these skills to ace Senior Delegated Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Delegated Authority Data Management and Bordereaux Management. Use specific examples that demonstrate your skills in data capture, reporting, and stakeholder management.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Travelers Insurance Company’s values and culture. Emphasise your strong communication skills and ability to build relationships, as these are key for the role.
Showcase Process Improvement Experience: In your application, include any past experiences where you contributed to process improvements or operational efficiencies. This will align with the company's focus on innovation and collaboration.
Highlight Technical Skills: Since the role requires intermediate to advanced Excel skills, mention any relevant technical proficiencies you have. If you have experience working with offshore partners, be sure to include that as well.
How to prepare for a job interview at Travelers Insurance Company
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Delegated Operations Analyst. Familiarise yourself with delegated authority data management and bordereaux management, as these are crucial for the role.
✨Showcase Your Communication Skills
Since strong communication skills are essential, prepare examples of how you've successfully developed and maintained relationships with stakeholders in previous roles. Be ready to discuss how you can apply these skills at Travelers.
✨Demonstrate Process Improvement Knowledge
Be prepared to discuss any experience you have with process improvement initiatives. Think of specific examples where you've contributed to operational efficiencies or improved data capture processes.
✨Prepare for Technical Questions
Given the requirement for intermediate to advanced Excel skills, brush up on your Excel knowledge. Be ready to answer questions about data analysis and manipulation, as well as any relevant tools or software you’ve used.
