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- Tasks: Lead projects to enhance customer experience in supply chain operations.
- Company: Join CHEP, a global leader in sustainable logistics with 13,000 employees across 60 countries.
- Benefits: Enjoy a hybrid work model, flexible hours, and a diverse workplace culture.
- Why this job: Make a real impact on global sustainability while developing your career in a supportive environment.
- Qualifications: 6+ years in customer-facing or supply chain roles; project management experience required.
- Other info: Fluency in English is essential; additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
As the Project Manager, Global Customer Experience, you will play an important role in bridging customer centric strategies with supply chain operations. This role focuses on improving the end to end customer experience by driving the execution of key customer experience initiatives in the Global CX Supply Chain Pillar, analyzing operational data, and leading cross functional projects that enhance customer satisfaction, efficiency, and transparency.
Position Purpose
- Support Customer Experience / Supply Chain pillar in Global Customer Experience.
- Serve as a critical link between customer experience (CX) strategies and supply chain operations to enhance customer satisfaction and operational excellence.
- Translate high-level CX goals into actionable projects that improve delivery, accuracy, communication, and overall customer experience.
- Lead the execution of key CX initiatives within supply chain processes, ensuring seamless and timely delivery across global regions.
- Drive data-driven decision making by analyzing operational data, identifying trends, and providing insights to optimize project performance.
- Develop and implement solutions that address customer pain points and eliminate inefficiencies in supply chain workflows.
- Collaborate with cross-functional teams (logistics, procurement, operations, technology services, customer service) to align operations with CX priorities and business goals.
- Monitor and report on key performance indicators such as NPS, accuracy, and other performance metrics to track project success.
- Proactively identify and mitigate risks that could impact customer experience and supply chain performance.
- Leverage tools, technologies, and process improvements to increase transparency and enhance CX visibility across the supply chain.
- Advocate for a customer-first mindset by ensuring all supply chain initiatives prioritize customer satisfaction and loyalty.
Major/Key Accountabilities
- Plan, execute, and manage CX projects with supply chain impacts ensuring timely delivery, alignment with established goals, and successful outcomes.
- Collaborate with TS and SCD to implement systems that improve operational transparency and decision-making.
- Lead project teams, fostering collaboration and accountability across functions.
- Present project updates and findings to key and senior stakeholders.
- Analyse key performance metrics to identify trends and opportunities for improving customer experience.
- Resolve escalated operational issues impacting CX, coordinating with stakeholders to implement corrective actions.
- Develop and maintain dashboards and reports to track key supply chain and CX KPIs.
- Provide actionable recommendations to optimize supply chain operations and enhance CX outcomes based on data-driven insights.
- Coordinate efforts across global CX, logistics, procurements customer service, and technology teams to ensure seamless project execution.
- Track and report project progress, escalating risks and issues to stakeholders when necessary.
- Translate customer feedback into tangible process improvements driving enhancements in delivery reliability and operational transparency.
- Leverage tools and technologies such as SAP, myCHEP, Jira, Blue Yonder, PowerBI to streamline data analysis and project management.
- Drive the adoption of digital tools and technologies (e.g., predictive analytics, visibility platform) to enhance CX and supply chain integration.
Experience
- 6+ years of business/industry work experience in customer facing and/or supply chain roles.
- Experience in a reporting and analytical capacity.
- Project management experience.
- Process, technical, change management, and communication skills.
- Experience working within a bi-modal delivery environment (i.e.: both waterfall and agile/scrum/iterative).
- Managing a broad range of cross functional relationships.
- Experience with logistics, transportation, and/or supply chain operations.
- Use JIRA or equivalent to PM tools ideally as an owner / administrator.
- Intermediate Excel skills (e.g., pivot tables, structured tables/references, macros, and complex formulas).
- Process mapping and SOP development.
- Building and interpreting PowerBI / Flow / PowerApps dashboards and reports.
- Experience using SharePoint as a site owner/administrator.
- Ability to lead teams and projects with clear direction and accountability.
Skills and Knowledge
- Prioritizes customer satisfaction while balancing operational objectives.
- Highly organized and structured thinker with a proactive can-do attitude.
- Strong influencing and relationship skills, including track record of delivering results through influence in a matrix environment.
- Proven ability to influence stakeholders across levels.
- High emotional intelligence, sensitive to the needs and motivations of others, particularly in the context of a global organization with a variety of cultural differences.
- Strong analytical and problem-solving skills with proficiency in tools like PowerBI, SAP, Blue Yonder.
- Fluency in English essential. Fluency in additional languages highly desirable.
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
Project Manager, Global Customer Experience employer: Brambles
Contact Detail:
Brambles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager, Global Customer Experience
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and supply chain management. Understanding how these areas intersect will help you articulate your vision for enhancing customer satisfaction during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who work in project management roles within customer experience. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed cross-functional projects in the past. Highlighting your ability to lead diverse teams and drive results will demonstrate your fit for this role.
✨Tip Number 4
Showcase your proficiency with tools like PowerBI and JIRA by discussing any relevant projects where you've used these technologies. Being able to speak confidently about your technical skills will set you apart from other candidates.
We think you need these skills to ace Project Manager, Global Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, customer experience, and supply chain operations. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the role of Project Manager, Global Customer Experience. Emphasise your ability to bridge customer-centric strategies with supply chain operations and provide examples of past successes.
Showcase Analytical Skills: Since the role involves data-driven decision making, include examples of how you've used analytical skills in previous roles. Mention any tools like PowerBI or Excel that you've used to analyse data and improve processes.
Highlight Cross-Functional Collaboration: Demonstrate your experience in leading cross-functional teams. Provide specific examples of projects where you collaborated with different departments to achieve common goals, as this is crucial for the role.
How to prepare for a job interview at Brambles
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Project Manager in Global Customer Experience. Familiarise yourself with how customer-centric strategies integrate with supply chain operations, as this will be crucial in demonstrating your fit for the role.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and how you've used it to drive decision-making in previous roles. Be ready to provide examples of how you've identified trends and optimised project performance through data-driven insights.
✨Highlight Cross-Functional Collaboration
This role requires collaboration across various teams. Share specific examples of how you've successfully worked with different departments, such as logistics or technology services, to achieve common goals and enhance customer satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss challenges you've faced in past projects and how you resolved them. Highlight your ability to proactively identify risks and implement corrective actions, showcasing your strong analytical and problem-solving skills.
