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For Companies At a Glance
- Tasks: Design tailored solutions and support clients with technical challenges.
- Company: Join a dynamic benefits platform focused on uplifting lives through innovative technology.
- Benefits: Enjoy competitive salary, equity, flexible work options, and generous holiday allowance.
- Why this job: Make a meaningful impact in a fast-paced environment while solving complex problems.
- Qualifications: 3+ years in a technical role with strong communication and project management skills.
- Other info: Diversity and inclusivity are core values; all applications are welcome.
The predicted salary is between 43200 - 72000 £ per year.
Our Mission
We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.
Your Mission
This role blends technical expertise, customer relationship management, and cross-functional collaboration to provide top-tier support to our most valuable customers. You will tackle a diverse range of technical challenges for our largest and most strategic clients, taking full ownership of their queries. This position offers broad exposure across the business and a high level of responsibility, allowing you to make a meaningful impact. If you’re excited by a dynamic environment, enjoy solving complex problems, and thrive when given autonomy, this could be the perfect opportunity for you!
Things you will be working on…
- Design tailored solutions that integrate seamlessly with client systems, ensuring alignment with best practices.
- Be the go-to technical expert during sales, implementation, and expansion, helping clients navigate our platform’s capabilities.
- Support and consult implementation teams on integrating Ben with HR, payroll, and benefits systems, ensuring a smooth and efficient data flow.
- Collaborate with product and engineering teams to shape the roadmap, providing valuable client feedback to improve features and usability.
- Ensure long-term success by troubleshooting post-implementation issues, driving adoption, and optimizing integrations.
- Develop and maintain technical documentation, including customer-facing guides, UAT logs, and best-practice libraries.
- Stay ahead of the curve by keeping up with the latest in benefits technology, helping to shape innovative solutions and improve implementation processes.
We will love you if you have…
- 3+ years of experience in a technical role, such as solutions engineering, technical consulting, or software engineering.
- A problem-solving mindset, with the ability to break down complex challenges and deliver effective technical solutions.
- Outstanding communication skills, allowing you to translate technical concepts for both technical and non-technical audiences.
- Experience with HRIS, payroll systems, or benefits technology.
- Familiarity with programming languages like Python.
- Strong project management skills and the ability to work autonomously in a fast-paced environment.
This won’t be a good match if you…
- Prefer a slow-paced, highly structured work environment—things move quickly here, and adaptability is key.
- Are not comfortable taking full ownership of your work and being accountable for your results.
- Thrive on routine and predictability rather than embracing new challenges and thinking creatively.
- Need established processes and rigid frameworks to operate effectively—we’re a startup, and sometimes we’re still figuring things out as we go.
- Struggle with ambiguity—while we provide guidance, there will be times when you need to navigate problems independently.
- Tend to wait for direction rather than taking initiative—we’re a high-performance, high-reward team that values proactive problem-solvers who step up and take action.
Our Compensation & Benefits
It’s important to us to practice what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team! You can see a selection below, along with the full offering.
- Competitive base salary + equity, so you own what you build.
- Bonus scheme designed to reward and recognise high performance.
- £100 monthly personal Ben Balance: for whatever works for you, whether that’s Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250.
- Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
- 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
- Work-from-anywhere scheme, allowing you to work from abroad.
- Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting.
- Comprehensive Private Medical Insurance.
- Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check.
- Comprehensive and tailored mental health support and professional coaching through a leading provider.
Diversity and Culture at Ben
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing.
Senior Solutions Engineer employer: Ben
Contact Detail:
Ben Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in benefits technology. This will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and knowledge.
✨Tip Number 2
Network with professionals in the field of solutions engineering and benefits technology. Attend relevant meetups or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Prepare to discuss specific technical challenges you've faced in previous roles. Be ready to explain how you approached these problems and the solutions you implemented, as this will demonstrate your problem-solving mindset and technical expertise.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This is crucial for a role that requires translating technical jargon for non-technical audiences, so consider role-playing with a friend or mentor.
We think you need these skills to ace Senior Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical roles, particularly in solutions engineering or technical consulting. Emphasise your problem-solving skills and any experience with HRIS or payroll systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company's mission. Discuss how your background aligns with their needs, particularly your ability to tackle complex challenges and communicate effectively with both technical and non-technical audiences.
Showcase Technical Expertise: Include specific examples of past projects where you designed tailored solutions or collaborated with cross-functional teams. Highlight any familiarity with programming languages like Python and your experience in integrating systems.
Demonstrate Adaptability: In your application, mention instances where you've thrived in fast-paced environments or taken initiative in ambiguous situations. This will show that you can handle the dynamic nature of the role and contribute positively to the team.
How to prepare for a job interview at Ben
✨Showcase Your Technical Expertise
As a Senior Solutions Engineer, you'll need to demonstrate your technical skills. Be prepared to discuss your experience with HRIS, payroll systems, and any programming languages like Python. Bring examples of how you've solved complex technical challenges in the past.
✨Communicate Clearly
Outstanding communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you’ll need to convey information to both technical and non-technical audiences. Consider preparing a few scenarios where you successfully communicated complex ideas.
✨Emphasise Problem-Solving Skills
The company values a problem-solving mindset. Be ready to share specific examples of how you've tackled difficult problems in previous roles. Highlight your ability to break down complex challenges and deliver effective solutions.
✨Demonstrate Adaptability
This role requires someone who thrives in a fast-paced environment. Prepare to discuss times when you've had to adapt quickly to changes or navigate ambiguity. Show that you're comfortable taking ownership of your work and can handle the dynamic nature of a startup.
