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- Tasks: Collaborate with teams to optimize service delivery and manage staff operations.
- Company: Join NI's leading water group known for its positive culture and supportive environment.
- Benefits: Enjoy £28,000+, excellent holidays, pension, and opportunities for learning and progression.
- Why this job: Be part of a team that values continuous improvement and customer service excellence.
- Qualifications: Five GCSEs including English and Maths, or two years in a customer-focused role.
- Other info: Experience in a regulated environment and effective communication skills are essential.
The predicted salary is between 28000 - 39200 £ per year.
Work Controller Full time, Mon- Fri Excellent Holidays Initial 3 month contact £14.59p/h (£28,000+) Belfast area CPL are delighted to partner with NIs leading water group seeking a Work Controller based in the Belfast area who pride themselves on their positive company culture. Whats in it for you? *£28,000+ *Excellent holidays *Pension *Learning and progression opportunities *Supportive team The role: *Work collaboratively with Intelligent Operations and Production Lines colleagues, sharing information and communicating effectively to optimise service delivery for our customers. *Authorise and control NI Water staff /contractors working on our assets / network, enabling a permission to operate philosophy, to minimise disruption and promote a calm network. *Extract data and present in a manner that conveys the information in a clear and concise manner, appropriate to the audience. *Prepare and distribute regular and ad-hoc reports, providing your managers, colleagues and Production Lines with useful information / recommendations, influencing and facilitating quick decision making. *Take ownership of process documents ensuring they are fit for purpose and recommend improvements that would enhance service delivery. *Identify and recommend more efficient ways to deliver a quality customer service, contributing to an ethos of continuous improvement. *Ensure understanding and compliance with NI Water Health and Safety standards and associated processes. What you need: 1.A minimum of fives GCSEs, including English Language and Mathematics, or equivalent. OR Two years experience in a customer centric role, analysing and interpreting system data. 2.Experience of communicating effectively across a diverse range of stakeholders, using various communication methods. 3.Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment. If this sounds like the role for you APPLY today or get in touch with Fionnan! Skills: MS office Excel Utility Benefits: Paid Holidays Parking Pension
Work controller employer: CPL
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Work controller
✨Tip Number 1
Familiarize yourself with the specific operations and services of NI Water. Understanding their processes and challenges will help you communicate effectively with colleagues and stakeholders, showcasing your proactive approach during the interview.
✨Tip Number 2
Brush up on your data presentation skills, especially in Excel. Being able to extract and present data clearly is crucial for this role, so consider practicing how to create concise reports that convey important information.
✨Tip Number 3
Prepare examples from your past experiences where you successfully met challenging targets or deadlines. This will demonstrate your ability to thrive in a regulated environment and show that you can handle pressure effectively.
✨Tip Number 4
Research NI Water's health and safety standards. Showing that you understand and prioritize safety in your work will align with the company's values and demonstrate your commitment to maintaining a safe working environment.
We think you need these skills to ace Work controller
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Work Controller position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have in customer service roles or data analysis. Be specific about how your past roles align with the responsibilities listed in the job description.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application that demonstrate your ability to communicate with diverse stakeholders. Mention specific methods you've used to convey information clearly.
Tailor Your Application: Customize your cover letter to reflect your understanding of NI Water's values and culture. Mention how you can contribute to their ethos of continuous improvement and service delivery.
How to prepare for a job interview at CPL
✨Understand the Role
Make sure you have a clear understanding of the Work Controller position and its responsibilities. Familiarize yourself with the key tasks such as data extraction, report preparation, and communication with stakeholders. This will help you answer questions confidently.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples from your past experiences where you successfully communicated with diverse stakeholders. Highlight how you adapted your communication style to suit different audiences.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you identified inefficiencies and recommended improvements. This shows your proactive approach and commitment to continuous improvement, which is essential for the role.
✨Prepare for Behavioral Questions
Expect questions about how you've handled challenging targets or deadlines in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and provide clear, concise examples.
