Security Contracts Manager

Job Opportunity: Contracts Manager – Security (Manned Guarding) Location: Head Office: Kent Candidate Location: South / South East / Home Counties Salary: Negotiable Employment Type: Full-Time Unlock Your Career Potential with a leading family-owned Security & FM services business, with over 20 years in the industry. Are you an experienced professional in the security industry with a passion for leadership and operational excellence? We invite you to join us as a Contracts Manager—a role that offers exciting career progression, with the potential to grow into a Director-level position. We pride ourselves on delivering outstanding security solutions. As Contracts Manager, you will play a pivotal role in ensuring service excellence across our client sites, while fostering growth and development within your team. This is a hands-on position ideal for a dynamic individual who thrives on variety and is driven to achieve success in a growing organization. Role Purpose As a Contracts Manager, you will: Lead operational delivery for client sites, ensuring safety, efficiency, and service excellence. Build and nurture high-performing teams, enabling individual and organizational success. Cultivate strong relationships with clients and security officers, acting as a trusted advisor and problem-solver. Drive continuous improvement, ensuring compliance with industry standards and company policies. Maintain and support the growth of the business, continuously bringing new ideas to the forum. What You’ll Be Responsible For Operational Excellence: Manage security operations to meet and exceed KPIs, SLAs, and customer expectations. Conduct regular site visits, ensuring seamless service delivery and high client satisfaction. Be responsible for all security officers across all sites, fully supported by the Security Operations Director, with a team reporting to you. Investigate and resolve incidents promptly, maintaining compliance with regulatory standards. Have experience in managing Staff Rota’s / Payroll with a full understanding commercially and financially. Team Development: Lead by example, fostering a culture of professionalism and accountability. Identify training needs, ensuring your team completes all mandatory inductions and development programs. Develop succession plans to support team growth and your own career progression. Customer Focus: Act as a key point of contact for clients, resolving challenges with a proactive and solutions-oriented approach. Deliver reports and analyze data to drive operational improvements and strategic decision-making. Compliance and Safety: Promote a health and safety-first culture, ensuring all services align with SHEQ policies. Monitor and report near misses, incidents, and safety performance metrics. What We’re Looking For Essential Skills and Experience: Proven track record in security operations, with supervisory or management experience in the manned guarding sector. Strong knowledge of Private Security Industry legislation and best practices, including commercial and residential business operations. Exceptional leadership skills with the ability to inspire and develop teams. Excellent communication and customer service abilities, with a focus on building lasting relationships. Proficient in IT, including CRM systems and Microsoft Office. Flexible and adaptable, with a positive attitude and the ability to thrive under pressure. Valid SIA license (SG or DS) and full UK driving license required. Why Join Our Team? A dynamic role offering diverse challenges and opportunities. A clear path for career growth, with potential progression to Director-level leadership. A supportive, professional environment where your contributions and hard work are recognized and rewarded. Ready to Lead the Way? Take the next step in your career and make a lasting impact in the security industry. Apply today to join as Contracts Manager (Security) and unlock your potential for growth and success. #J-18808-Ljbffr