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- Tasks: Join our team as a Call Centre Agent, providing top-notch customer support and handling queries.
- Company: Thrifty is the UK's largest privately-owned leasing company with 89 locations nationwide.
- Benefits: Enjoy 22 days holiday, free gym access, employee discounts, and a company pension scheme.
- Why this job: Be part of a family business that values its people and offers growth opportunities.
- Qualifications: No experience needed; just bring your communication skills and a positive attitude!
- Other info: This is an office-based role with a 40-hour work week plus Saturday shifts on a rota.
The predicted salary is between 23873 - 23873 £ per year.
Job Title: Call Centre Agent Location: Exeter Head Office Hours: 40 hours Monday-Friday + Saturday shift rota Salary: £23,872.92 per annum Benefits: 22 days holiday, increasing to 27 plus bank holidays Free onsite parking Free onsite gym Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates The Role: You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service. No prior experience is necessary, full training will be given. This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis. Responsibilities: To provide outstanding customer service and exhibit excellent communications skills when interacting with clients Regularly monitor personal and team inboxes and respond to emails Ensure all customer complaints are resolved to the customers satisfaction To process data accurately using a variety of inhouse systems Answer calls and promptly resolve any requests or queries The Candidate: Happy to work independently, as well as in a part of the team Excellent communication skills Strong organisational skills and attention to detail Ability to multitask IT literate About Us: Thrifty is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team. As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do. Shape the future with us APPLY NOW and join our team! JBRP1_UKTJ
Thrifty Car & Van Rental | Call Centre Agent employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Thrifty Car & Van Rental | Call Centre Agent
✨Tip Number 1
Familiarize yourself with the car rental industry and Thrifty's services. Understanding our offerings will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate clearly and listen actively will set you apart from other candidates.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or resolved conflicts in the past. This will highlight your ability to multitask effectively in a busy call center environment.
✨Tip Number 4
Be ready to discuss how you would handle customer complaints. Think of strategies that focus on resolution and customer satisfaction, as this is crucial for the role and will demonstrate your commitment to excellent service.
We think you need these skills to ace Thrifty Car & Van Rental | Call Centre Agent
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Call Centre Agent position. Understand the key responsibilities and the skills required, such as excellent communication and organizational skills.
Tailor Your CV: Customize your CV to highlight relevant experience or skills that align with the job requirements. Emphasize any customer service experience or roles where you demonstrated strong communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for Thrifty and how your skills can contribute to their commitment to excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Communication Skills
As a Call Centre Agent, excellent communication is key. Practice clear and confident speaking, and be ready to demonstrate how you can handle customer queries effectively during the interview.
✨Highlight Your Customer Service Experience
Even if you don't have direct experience in a call center, think of any roles where you've provided customer service. Share specific examples that showcase your ability to resolve issues and create positive experiences for customers.
✨Demonstrate Your Organizational Skills
The role requires strong organizational skills. Be prepared to discuss how you manage your time and prioritize tasks, especially when handling multiple inquiries or data entry responsibilities.
✨Research Thrifty Car & Van Rental
Familiarize yourself with Thrifty's services and values. Understanding the company will help you tailor your answers and show your enthusiasm for joining their team.
