SC IT 2nd Line Analyst

We are recruiting for a Security Cleared (Minimum SC) 1st/2nd Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am – 7pm based in Milton Keynes. The Analyst will provide technical support and service delivery to the customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures