Holiday Advisor

Changing lives through travel. At G Touring, we are passionate about travel and we love exploring the world with our customers. While we explore it together, our goal is to try and help the places we go to and the people that live there. G Touring operates two market-leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years, whilst Just You is one of the original dedicated solo operators. G Touring is built on the mission of changing people's lives through travel. We believe travel can have a positive impact and be a force for good in the communities we visit.

Purpose of the role: A holiday expert making positive connections with our customers to recommend and sell a holiday of a lifetime. To provide a seamless pre-travel customer experience and solutions that promote trust, loyalty and make a lasting difference to our customers.

In this role you will:

• Be a brand ambassador, taking pride in demonstrating product knowledge, a desire to understand and exceed our customer needs to drive loyalty and satisfaction.
• Maximise all sales opportunities by engaging and listening to customer needs, identify buying signals and overcoming objections in a warm, helpful and genuine manner.
• Provide solutions and look into alternatives and upselling.
• Positively communicate with customers to create excitement about their holiday of a lifetime.
• Show genuine interest in customer’s needs to establish rapport to build confidence and trust.
• Leave the customer with a memorable and lasting impression that we care and value their loyalty.
• Take ownership of all customer interactions (phone, email, live chat) to match customer needs with products and services to maximise revenue, customer loyalty and customer satisfaction, placing the customer at the heart of everything that we do.
• Pro-actively contact customers to promote offers, services and update them on their holiday.
• Signpost customers and provide information to help customers prepare to travel and have a stress-free holiday.
• Work cross-functionally with other departments in the business, using their expertise to overcome barriers and fulfil customer queries.
• Use all systems available to accurately inform, record, and fulfil customer needs.
• Follow all business booking conditions, instructions and requirements to ensure integrity, accuracy of booking and the service provided to get it right first time.
• Do the right thing for our customers and business by adhering to all regulatory requirements.

To be successful in this role you will:

• Be passionate about caring for our customers, the communities and world we travel in.
• Take ownership for achieving targets, your own performance and development to be the best you can be.
• Be curious to ask the right questions to meet the customers' requirements.
• Prioritise and manage your time.
• Actively participate in company initiatives, training, and events.
• Be able to adapt to change while sensitively responding and supporting others.
• Understand the impact of own actions on self and others.
• Be a positive influence on others.
• Seek opportunities to improve individual, team and business performance and share best practice.
• Be experienced in sales/service for a minimum of 6 months.
• Have good geographical knowledge.
• Have GCSE level or equivalent including Maths & English.
• Be proficient in written and verbal communication skills.
• Be computer literate in Word, Excel and Outlook.

Working Hours: We offer permanent full (37.5 hours) and part-time working patterns. You will work on different shift patterns during our opening hours, which are Monday to Friday 9am to 7pm, Saturday 9am to 5pm and Sunday 10am to 4pm. You must be available to undertake initial training on a full-time basis for a four-week period. You MUST be able to work weekends.

What’s it like to work here? Our culture is more than just some words on paper. It’s who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.

Why work with us? We’re all about you being the best you can be and we want you to be yourself too. Access to Vocational Learning Support, the opportunity of Learning Journeys to learn about our holidays and to meet our customers, up to 5 dedicated learning days towards your Vocational Learning or Learning Journey, freedom to accelerate/drive change, and a genuine one team approach where everyone counts and everyone is welcome at G Touring.

We offer you:

• A competitive salary.
• Generous holiday allowance of 25 days plus Public Holidays. You can also purchase additional leave up to 1 of your working week.
• Every year you will get your birthday as an extra day of paid leave.
• Opportunity to spend one of your normal working days supporting a registered charity.
• Cycle to Work Scheme.
• Employee Assistance Programme with 24/7 GP consultation via phone or video plus support services for your health and wellbeing.
• Life Assurance of 4 times your salary for death in service for your nominated beneficiaries.
• Medicash health plan.
• Competitive Pension Scheme.
• Holiday discounts for yourself, friends and family.
• Travel industry benefits.
• Hybrid working - 2 days or 50% of your hours if you are part-time to work from home for non-customer-facing roles.
• Opportunity for flexible working, if you want to change your hours for a period of time during your career.

If you think this sounds like the right business for you and you fulfil the criteria above, then please click Apply now as we wouldn’t want you to miss the opportunity to become part of our team and to experience our unique culture.