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- Tasks: Coordinate customer support and product quality by managing defect lifecycles and ensuring effective communication.
- Company: Join Deskpro, a dynamic help desk software company focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working options, a collaborative culture, and opportunities for professional growth.
- Why this job: Be a vital part of a team that values quality and customer satisfaction while enhancing your problem-solving skills.
- Qualifications: Detail-oriented individuals with strong communication skills and a passion for tech are encouraged to apply.
- Other info: This role offers a unique chance to bridge customer needs with engineering solutions in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a detail-oriented and communicative Customer Support & Product Quality Coordinator to join our team at Deskpro, a growing help desk software company. In this role, you will take ownership of the defect lifecycle, ensuring all reported defects are accurately documented, categorised, and efficiently progressed to resolution. You will act as a key bridge between our customer success team, engineering, and devops, playing an essential part in maintaining the stability and quality of our product while ensuring a positive experience for both our customers and internal teams.
As a Product Support Engineer, you will:
- Liaise closely with our customer success team and customers to accurately replicate reported issues, ensuring clear and actionable defect reports.
- Verify that all reported defects contain sufficient detail and context for our engineering team to investigate and resolve efficiently.
- Collaborate with developers and devops to troubleshoot and fix customer-specific infrastructure or data issues as they arise.
- Ensure defects are properly categorised, prioritised, and documented to support accurate reporting and analysis.
- Maintain clear communication with relevant stakeholders throughout the defect lifecycle, keeping them informed of progress and outcomes.
- Review and triage the defect backlog regularly, closing any stale or redundant reports and keeping the backlog clean and actionable.
- Advocate for continuous improvements to the defect management process, contributing to a more effective and streamlined workflow.
Customer Support & Product Quality Coordinator employer: Deskpro Ltd
Contact Detail:
Deskpro Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Product Quality Coordinator
✨Tip Number 1
Familiarise yourself with common customer support tools and defect management systems. Being well-versed in these platforms will not only help you understand the role better but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Since you'll be liaising between customers and technical teams, being able to convey complex information clearly is crucial.
✨Tip Number 3
Gain experience in troubleshooting and problem-solving. Whether through personal projects or previous roles, showcasing your ability to resolve issues efficiently will make you a strong candidate for this position.
✨Tip Number 4
Network with professionals in the customer support and product quality fields. Engaging with others in the industry can provide insights into best practices and may even lead to referrals for job openings.
We think you need these skills to ace Customer Support & Product Quality Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support & Product Quality Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've successfully managed defect lifecycles or collaborated with teams in previous roles.
Highlight Relevant Experience: In your CV, emphasise any experience you have in customer support, product quality assurance, or defect management. Use bullet points to clearly outline your achievements and contributions in these areas.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Deskpro Ltd
✨Understand the Defect Lifecycle
Make sure you have a solid grasp of the defect lifecycle process. Be prepared to discuss how you would document, categorise, and progress defects to resolution. This shows your understanding of the role's responsibilities.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams, demonstrate your communication skills during the interview. Share examples of how you've effectively communicated complex issues in the past, ensuring clarity for all stakeholders.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to troubleshooting and product quality. Be ready to answer questions about how you would handle specific customer issues or collaborate with engineering and devops teams.
✨Highlight Your Attention to Detail
As a detail-oriented position, be prepared to provide examples of how your attention to detail has positively impacted your previous work. Discuss how you ensure accuracy in documentation and reporting, which is crucial for this role.
