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- Tasks: Lead customer success initiatives and ensure top-notch quality assurance.
- Company: Join a growing company focused on customer satisfaction and quality.
- Benefits: Enjoy a competitive salary, performance bonuses, and free parking.
- Why this job: Be part of a dynamic team with excellent progression opportunities!
- Qualifications: Looking for proactive individuals with a keen eye for detail.
- Other info: This role is newly created due to company growth.
The predicted salary is between 26000 - 28500 £ per year.
Customer Success and Quality Assurance Manager £26,000 – £28,500 + Performance Bonus + Excellent Progression Opportunities! Leeds Free Parking TRC Group have the pleasure of working on behalf of our client to appoint the brand role of Customer Success and Quality Assurance Manager. This position is available due to company growth and a restructure. We are seeking a proactive and detail-oriented Customer Success and Quality Assurance Manager to maintain and elevate our high standards of customer service and product quality. This role is integral to ensuring our customers have a positive experience with the company, and it involves managing online reviews, quality control, and handling first-level complaints. The ideal candidate will have strong communication skills and the ability to handle difficult conversations to uphold our protocols and standards. The Role Online Presence Management: Respond to online reviews, encourage positive feedback, and manage our online reputation to protect and enhance our brand. Quality Control: Listen to sales and project management calls and others to ensure adherence to protocols and quality standards. Customer Interaction: Handle first-level complaints, lead investigations, and ensure customer satisfaction aligns with company expectations. Content Creation: Contribute to creating engaging content, organise video customer testimonials, and develop help videos to support customers in using our technology. Complaint management: Oversee complaints and lead investigations to ensure timelines and quality standards are met. SLA Management: Adhere to strong SLA response times and ensure targets are met, focusing on maintaining a positive customer experience and promptly addressing complaints and issues. The Candidate Strong communication skills, with the ability to handle difficult and upfront conversations. Proven experience in customer success, quality assurance, or a similar role. Excellent negotiation skills. Familiarity with creating and managing online content. Ability to work independently and as part of a team. Detail-oriented with a commitment to maintaining high standards of quality and customer satisfaction. Candidates must be commutable to Leeds On offer to the successful candidate is an attractive career and benefits, giving you the ability to work with a dynamic, fast-growing company where the career opportunities are exciting. For more information on this role, then please contact Kate Shorthouse at TRC Group and send your CV via this advertisement. TPBN1_UKTJ
Customer Success and Quality Assurance Manager employer: The Recruitment Crowd (Yorkshire) Limited
Contact Detail:
The Recruitment Crowd (Yorkshire) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Quality Assurance Manager
✨Tip Number 1
Research the company culture and values of TRC Group. Understanding their mission and how they prioritize customer success will help you align your answers during the interview.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your proactive approach and attention to detail. Highlight situations where you successfully improved customer satisfaction or quality assurance processes.
✨Tip Number 3
Familiarize yourself with common tools and software used in customer success and quality assurance roles. Being knowledgeable about these can give you an edge in discussions during the interview.
✨Tip Number 4
Network with current or former employees of TRC Group on platforms like LinkedIn. They can provide valuable insights into the role and the company, which can help you tailor your approach.
We think you need these skills to ace Customer Success and Quality Assurance Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success and Quality Assurance Manager position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer success and quality assurance. Use specific examples that demonstrate your proactive approach and attention to detail.
Craft a Compelling Cover Letter: Write a personalized cover letter that connects your skills and experiences to the requirements of the role. Show enthusiasm for the position and the company, and explain why you would be a great fit.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Recruitment Crowd (Yorkshire) Limited
✨Show Your Proactivity
As a Customer Success and Quality Assurance Manager, it's crucial to demonstrate your proactive approach. Share specific examples of how you've taken initiative in previous roles to improve customer satisfaction or quality assurance processes.
✨Highlight Attention to Detail
This role requires a keen eye for detail. Be prepared to discuss how you ensure quality in your work and provide examples of how your attention to detail has positively impacted customer success in the past.
✨Discuss Performance Metrics
Understanding performance metrics is key in this position. Familiarize yourself with common KPIs related to customer success and quality assurance, and be ready to talk about how you've used data to drive improvements.
✨Emphasize Team Collaboration
Customer success often involves working closely with various teams. Highlight your experience in collaborating with cross-functional teams and how that has contributed to achieving customer satisfaction and quality goals.
