Building Experience Manager

Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for.

The Role

• Taking ownership of your building's daily operations and the client experience, you will be representing Kitt in one of our flagship buildings.
• Nurturing relationships, building trust, and creating lasting partnerships with our clients.
• Delivering a world-class service to cultivate an engaging and supportive environment where our clients can thrive.
• Working independently with online support from the rest of our Account Management team who are based in HQ.
• Acting as the primary point of contact for clients, providing personalised assistance and anticipating their needs at every turn.
• Greeting clients and visitors in a friendly and professional manner.
• Responding to client enquiries and requests via the in-app chat function and the building's email inbox.
• Managing incoming and outgoing mail and packages for clients.
• Coordinating meeting room bookings and setting up the rooms to specification as well as upselling meeting room packages.
• Monitoring and maintaining the cleanliness and appearance of common areas including stock management in communal and demised areas.
• Conducting core audits of the building, being the owner of the Kitt standard within your building and working with the Kitt Ops team on Requests and Tickets.
• Supporting the Property Management team with key information and tasks (such as meter readings).
• Ownership of opening and closing daily operations for the building.
• Building and maintaining strong relationships with vendors, partners, the internal Kitt operations teams and service providers, to ensure the highest level of service delivery.

About you

• You’re a people person with experience working with clients.
• Confident and comfortable working independently.
• Exceptional interpersonal and communication skills, with a keen ability to connect with clients from diverse backgrounds.
• Ability to multitask and prioritise responsibilities effectively.
• Problem-solving attitude and the ability to work effectively in a fast-paced, collaborative environment.
• Proficiency in using technology and software applications.
• Experience in troubleshooting with the ability to diagnose and address common issues.
• A hands-on attitude and a passion for customer service and client experiences essential.

Why Kitt?

Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they’ve signed the lease and chosen the paint colours. We’re disrupting an industry that has long needed a shake up, and with our sights set on helping every brand find their dream home, the future of office space and culture is in very good hands.

Interview Process

• Telephone Interview with Lizzie Burstow (Head of People)
• In-person interview including task with Cathryn Goss-Goddard (Account Director) and Arthur Leventhorpe (Account Manager)
• Final interview with Steve Coulson (CEO & Co-Founder)

Benefits

• Generous stock option scheme (ask us what this means if you’re not sure)
• Starting salary of £28,000 - £35,000
• 28 days holidays a year plus Bank Holidays
• Parental leave: up to 12 weeks paid parental leave for the primary caregiver
• Pregnancy loss support leave
• Regular socials. We love a good party.
• Team socials on a Thursday
• Octopus MoneyCoach
• Workplace Nursery Benefit
• Cycle to Work scheme
• Season Ticket Loans
• Plumm - to support your mental health and wellbeing