Whistl | Collections Driver

If you have a background in distribution and can deliver exceptional customer service skills, we want to hear from you. We currently have a number of exciting opportunities to join our distributions operation team at our Bristol Depot as a Collections Driver. Your role will be to collect parcels from our customers as per the route provided within the time window stated, communicating any potentially failed collections and ensuring that all documentation is completed accurately and completely. For this Collections Driver role, we want someone who will always provide customers of Whistl with first-class customer service, sharing feedback, comments, or information with your operations team. Key Responsibilities Collections Assist with offloading collections vans with a high level of attention to detail when scanning and segregating parcels. Provide collections from our customers in the area within the agreed timeframe. Ensure all health and safety procedures are followed and proactively embraced. Highlight any collections that are going to be late and the reason for the delay to the operations team. Have a flexible approach to work in order to fit the fast-paced, changing working environment at Whistl. Customer Service Provide all customers of Whistl with an outstanding level of service at all times. Pass on any queries or information gained from the customer at the point of the collection immediately upon return to the depot. Provide customers with support and information in the preparation of the mail. Maintain a professional manner whilst on-site at collection points and at the depot. Vans Keep your vehicle clean and presentable at all times. Always ensure that your vehicle is kept topped up with fuel and oil and is fully compliant according to company policy. Perform general vehicle maintenance and report any defects to the transport manager. We welcome applications for this Collections Driver role from candidates with experience in driving, customer service, offloading, SLAs, or previous experience as a Driver, Delivery Driver, Collections Driver, Multi-Drop Driver, or in a similar role. Benefits Enhanced annual leave entitlement, Access to our prestige benefits and rewards portal Long service rewards, both financial and leave-based Health cash plan Life assurance scheme Career development opportunities Access to a well-established Employee Assistance Programme provider And other excellent benefits you’d expect from a market leader Additional Information This Collections Driver role is 30 hours per week on a permanent contract, Monday to Friday. Start times are between 11:00am – 13:00hrs Essential Skills Willingness to embrace different and varying responsibilities Friendly and professional manner when dealing with customers and the ability to co-operate successfully with fellow staff at all levels Good knowledge of the local area and road networks Ability to drive a 3.5t Sprinter-type vehicle Able to load and unload items of up to 30kg Must have no more than three points on driving licence Desirable Skills Previous experience in courier work would be an advantage but not essential to this Collections Driver role. About Company Why Whistl We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers. We think as part of a team , act with a can-do attitude and do the right thing . Following these simple values has resulted in our people delivering and exceeding our business and personal development goals. We are a family of uniquely different people with strengths in the areas we work in, and always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. Due to the nature of our business, this role may be subject to a DBS check. JBRP1_UKTJ