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- Tasks: Manage M365 solutions, oversee compliance, and provide technical support to stakeholders.
- Company: Join a dynamic team focused on innovative cloud-based services and modern workplace solutions.
- Benefits: Enjoy hybrid work flexibility, travel opportunities, and a supportive work culture.
- Why this job: Be part of a cutting-edge tech environment that values continuous improvement and customer service.
- Qualifications: Proficiency in Microsoft products and relevant certifications; 3+ years experience in M365 roles required.
- Other info: NPPV3 with SC security clearance is essential; travel to site 1-2 days a week.
Location: Leek Wootton
Job Type: Permanent
Security Clearance: Must hold NPPV3 with SC
Job Purpose
As the M365 Modern Workplace SME, you will be responsible for managing and maintaining M365 Modern Workplace solutions. You will provide technical expertise and support to internal stakeholders while overseeing Email, SharePoint, Viva Engage, Teams, Azure Active Directory, and other Office 365 cloud-based services.
Key Responsibilities
- Office 365 Compliance Features: Implement and manage compliance features such as data loss prevention (DLP), eDiscovery, and retention policies to ensure adherence to legal and regulatory standards.
- SharePoint Online Administration: Manage SharePoint Online, including site creation, configuration, and maintenance to facilitate collaboration and document management.
- Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams, configure policies, and integrate with other Office 365 services for enhanced internal communication.
- Monitoring and Troubleshooting: Monitor and troubleshoot Office 365 services and connectivity issues using tools like the Microsoft 365 admin centre and PowerShell scripts to ensure optimal performance.
- Problem Identification and Resolution: Diagnose and resolve issues, implementing appropriate solutions or escalating where necessary. Provide technical support for software, hardware, account management, access rights, and system configurations.
- Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM).
- ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for standardized service delivery.
- Continuous Improvement: Identify recurring issues, propose solutions, and participate in knowledge-sharing and training sessions.
- Customer Service: Provide excellent interpersonal support and a customer-focused approach to ensure a positive user experience.
- Technical Expertise: Stay updated with industry trends, emerging technologies, and best practices to enhance technical knowledge and skills.
Special Conditions
The role is hybrid, with an expectation of travel to the site 1-2 days a week or as required.
Person Specification
Knowledge:
- Proficiency in the following Microsoft Products: Exchange Online / Outlook, SharePoint Online, Viva Engage, Power Platform, Teams, OneDrive for Business, Azure Active Directory / Entra ID.
- Microsoft role-based certification (Associate level) and relevant product certifications.
- Ability to support Power Platform tools such as PowerApps, Power Automate, and Power BI.
- Understanding and application of security principles.
- Knowledge of ITIL Standards & Processes.
- Degree-level education and/or relevant professional certifications (e.g., ITIL, TOGAF/COBIT, Prince2, or equivalent frameworks).
Experience:
- Previous experience in System Administrator/Analyst or Application Support roles.
- Minimum of 3 years' experience with Microsoft M365 / O365.
- Preference for candidates with experience supporting a user base of 2000+ users and working with a Managed Service Provider (MSP).
- Experience with specific Microsoft technology specialisms.
- Experience managing customer interactions and leading business and technical discussions with internal and external stakeholders.
Key Skills:
- Strong problem-solving skills with the ability to gather and analyze information.
- High-level communication, negotiation, and influencing skills.
- Ability to anticipate and mitigate risks, proposing suitable solutions.
- Strong stakeholder and supplier engagement skills with adaptable communication styles.
- Excellent interpersonal skills, including listening, empathy, and insight.
- Ability to guide and influence organizational change.
- Confident in discussing key portfolio issues professionally and persuasively.
- Ability to analyze complex business problems and apply systematic solutions.
- Strong communication skills for both technical and non-technical audiences.
- Customer service-focused with strong attention to detail.
- High-quality documentation skills.
M365 Modern Workplace Specialist employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Modern Workplace Specialist
✨Tip Number 1
Familiarise yourself with the specific Microsoft products mentioned in the job description, such as Exchange Online, SharePoint Online, and Teams. Having hands-on experience or relevant certifications in these areas will give you a significant edge during discussions.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar organisations. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've implemented compliance features or managed Office 365 services. Being able to share specific examples of your problem-solving skills and technical expertise will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on the latest trends and updates in Microsoft 365 technologies. Showing that you're proactive about continuous learning and improvement can set you apart from other candidates and align with the company's values.
We think you need these skills to ace M365 Modern Workplace Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft M365 products, particularly Exchange Online, SharePoint Online, and Teams. Use specific examples to demonstrate your expertise in managing these tools.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and how your skills align with the responsibilities outlined in the job description. Mention your experience with compliance features and ITIL best practices to show you understand the requirements.
Showcase Problem-Solving Skills: Provide examples of past experiences where you successfully diagnosed and resolved technical issues. Highlight your ability to implement solutions and improve processes, as this is crucial for the M365 Modern Workplace Specialist role.
Highlight Customer Service Experience: Since the role requires excellent interpersonal support, emphasise any previous roles where you provided customer service or technical support. Discuss how you ensured a positive user experience and handled stakeholder interactions.
How to prepare for a job interview at CV-Library
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft M365 products, especially Exchange Online, SharePoint, and Teams. Highlight specific projects where you've implemented or managed these solutions, as this will demonstrate your hands-on knowledge.
✨Understand Compliance and Security
Familiarise yourself with compliance features like data loss prevention and eDiscovery. Be ready to explain how you have ensured adherence to legal standards in previous roles, as this is crucial for the position.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to implement effective solutions.
✨Emphasise Customer Service Orientation
Since the role involves providing support to internal stakeholders, be ready to discuss how you've delivered excellent customer service in previous positions. Share specific instances where your interpersonal skills made a positive impact on user experience.
