Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support bereaved clients with empathy and provide essential advice on memorial options.
- Company: Join a reputable local authority dedicated to compassionate community services in Croydon.
- Benefits: Earn £18.33 per hour with a stable 36-hour work week, Monday to Friday.
- Why this job: Make a meaningful impact by helping others during their toughest times in a supportive environment.
- Qualifications: No specific qualifications required; just bring your compassion and willingness to help.
- Other info: This is a fully office-based role at the Croydon Crematorium for a 3-month contract.
Client: Local Authority in Croydon
Pay Rate: £18.33 an hour PAYE
Hours: 36 Hours a week (Mon-Fri) 9AM-5PM
Duration: 3 Month contract
Location: FULLY OFFICE BASED 5 DAYS A WEEK (Croydon Crematorium Office)
Description
Role Purpose: To act as a primary contact, providing sympathetic support and advice to the bereaved and other service users. To provide a range of general duties to assist Bereavement Services in providing a service in line with specified standards and customer demands.
DUTIES:
- To act as a primary contact, providing sympathetic support and advice to the bereaved and other service users.
- To use initiative to resolve queries, complaints and enquiries and follow through to completion.
- To liaise closely with all other staff to ensure an integrated and consistently high level of customer service.
- Individuals are to take full responsibility for all tasks whilst working in each specific area of responsibility.
- To prioritise workload on a daily basis to reflect the fluctuating flow of customer demands.
- To meet with customers who may have experienced bereavement in order to:
- Establish their needs and circumstances;
- Discuss and advise on burial, cremation and memorial options;
- Handle boxed cremated remains when handing them back to funeral directors and/or families.
Bereavement Services Advisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bereavement Services Advisor
✨Tip Number 1
Familiarise yourself with the local bereavement services and support networks in Croydon. Understanding the specific needs of the community will help you connect better with clients and demonstrate your commitment to providing empathetic support.
✨Tip Number 2
Practice active listening skills. In this role, you'll be dealing with individuals who are experiencing grief, so being able to listen attentively and respond appropriately is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common queries and concerns that bereaved individuals may have regarding burial, cremation, and memorial options. Being knowledgeable about these topics will allow you to provide accurate information and reassure clients during difficult times.
✨Tip Number 4
Network with professionals in the bereavement sector. Attend local events or join online forums related to bereavement services. Building connections can provide valuable insights and may even lead to recommendations for the position.
We think you need these skills to ace Bereavement Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Bereavement Services Advisor. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Personal Statement: Write a personal statement that reflects your empathy and understanding of the sensitive nature of the role. Share any relevant experiences that demonstrate your ability to support bereaved individuals effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles or volunteer work that involved customer service, emotional support, or working in a similar environment. Use specific examples to illustrate your capabilities.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at CV-Library
✨Show Empathy and Understanding
As a Bereavement Services Advisor, your role involves providing support to those who are grieving. During the interview, demonstrate your ability to empathise with others by sharing relevant experiences or examples of how you've supported someone in a difficult time.
✨Familiarise Yourself with the Role
Make sure you understand the specific duties outlined in the job description. Be prepared to discuss how you would handle various scenarios, such as dealing with bereaved families or managing complaints, to show that you can meet the demands of the role.
✨Highlight Your Communication Skills
Effective communication is key in this position. Be ready to explain how you would communicate with clients, especially in sensitive situations. Use examples from past experiences where your communication skills made a positive impact.
✨Demonstrate Problem-Solving Abilities
The role requires initiative to resolve queries and complaints. Prepare to discuss specific instances where you've successfully navigated challenges or resolved issues, showcasing your ability to think on your feet and provide excellent customer service.
