Sales Controller - Toyota Romford

Location: Toyota Romford

Working Hours: Full Time

Salary: £55,000 OTE

Closing Date: 10/04/2025

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 46 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers. We are currently expanding our business and are now offering an exciting opportunity to join the team as Sales Controller at our Romford branch. We will provide excellent training and genuine career progression opportunities in return.

Does this sound like you?

• Excellent customer service skills and likes to work with people.
• Record of working within customer services or a customer-facing role in the retail industry.
• Enjoys working in a high-pressured environment.
• Enjoys working to and can achieve challenging targets.
• Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
• Able to work independently.
• Able to multi-task and switch quickly between tasks.
• Willingness to learn, develop and keep up-to-date with complex/technical/product information.
• Strong organisational and prioritisation skills.
• Is a team player. Offers help and support to others.

Highlights of this role include:

• Talks with and listens to customers to build rapport and understand their requirements.
• Qualifies own understanding of the customer’s needs through discussion and gauging the customer’s reaction to alternative options to build the closest possible match between the product and customer.
• Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.
• Uses in-depth product knowledge to guide the customer towards the best choice for them.
• Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g., attending to Aftersales customers, with the aim of obtaining new business).
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g., Fleet Sales).

Benefits include:

• Car Benefit Scheme after successful completion of a probation period
• Company pension scheme
• Access to high street discounts through Perk Box
• Access to medical cover through Simply Health

If the role is of interest and you are ready to embark on the next steps in your career here with us at Steven Eagell, then please apply now!

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