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- Tasks: Engage with residents, address concerns, and ensure smooth communication during construction projects.
- Company: Join a dynamic team focused on enhancing social housing experiences in Sussex/Kent.
- Benefits: Enjoy a competitive salary, company car or allowance, and a supportive work environment.
- Why this job: Make a real impact by building relationships and improving resident satisfaction during important projects.
- Qualifications: Strong communication skills and a valid driver’s license are essential; experience is a plus.
- Other info: Work full-time, Monday to Friday, with a mix of office and on-site responsibilities.
Resident Liaison Officer / Customer Support Representative
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Working on sites in Sevenoaks, Tunbridge wells, Gravesend and Swanley
26-30k + company car and fuel card or a car allowance
Full time, Mon – Fri.
8am – 5pm 1 hour lunch
We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Kent during social housing refurbishment projects. This role offers a mix of both on-site and office-based work, which may take place at head office or a designated site office.
Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver’s license and be comfortable with regular driving.
Key Responsibilities:
Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
Responding to residents’ questions and concerns through email, phone, or in-person home visits.
Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.
Qualifications & Skills:
Strong interpersonal skills and experience in providing excellent face-to-face customer service.
Previous experience as an RLO is helpful but not required.
Excellent verbal and written communication skills.
Ability to communicate effectively with people from various backgrounds.
Flexibility to adapt to residents’ needs.
Strong organizational and time management skills to handle multiple tasks efficiently.
Basic knowledge of IT systems and software.
If you meet the criteria above and relish the idea of working for a well-established business, we’d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email for more information.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Resident Liaison Officer employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarize yourself with the social housing sector in Sussex and Kent. Understanding the specific challenges and needs of residents in these areas will help you communicate more effectively and demonstrate your commitment to their satisfaction.
✨Tip Number 2
Practice your interpersonal skills by engaging in community events or volunteering. This experience will not only enhance your customer service abilities but also show potential employers that you are proactive in building relationships.
✨Tip Number 3
Get comfortable with drafting communications. You might want to practice writing clear and concise emails or messages, as this will be a key part of your role in addressing residents' concerns and keeping them informed.
✨Tip Number 4
Make sure you have a valid driver's license and are ready for regular driving. Being able to travel between properties is essential, so consider planning a few routes to familiarize yourself with the area.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and qualifications required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support or roles that required strong interpersonal skills. Mention specific examples where you successfully communicated with clients or residents.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application reflects this. Use clear and concise language, and consider including a brief example of how you've effectively communicated in a challenging situation.
Personalize Your Cover Letter: Write a personalized cover letter that addresses the specific needs of the company. Mention your enthusiasm for the role and how your skills align with their mission to maintain effective communication with residents during construction projects.
How to prepare for a job interview at Build Recruitment
✨Show Your Interpersonal Skills
Since this role heavily relies on strong interpersonal skills, be prepared to share examples of how you've successfully communicated with customers or residents in the past. Highlight any experiences where you resolved conflicts or built positive relationships.
✨Demonstrate Your Communication Abilities
The job requires excellent verbal and written communication skills. Practice articulating your thoughts clearly and concisely. You might also want to prepare a brief written response to a hypothetical resident inquiry to showcase your writing skills.
✨Familiarize Yourself with the Role's Responsibilities
Review the key responsibilities listed in the job description. Be ready to discuss how your previous experiences align with tasks like drafting communications, responding to inquiries, and collecting KPIs. This shows that you understand the role and are prepared to take it on.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a frustrated resident or managing delays in construction. Think through potential scenarios and your approach to resolving them effectively.
