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For Companies At a Glance
- Tasks: Provide remote technical support and engage in exciting projects from day one.
- Company: Join a reputable Microsoft Partner known for its friendly team and growth opportunities.
- Benefits: Enjoy 41 days holiday, a pension scheme, annual bonuses, and paid Microsoft qualifications.
- Why this job: This role offers incredible learning potential and a supportive environment to advance your IT career.
- Qualifications: Ideal for ambitious IT Engineers with skills in networking, Windows Server, and Office 365.
- Other info: Work in a modern office with cutting-edge technologies and enjoy yearly company trips.
The predicted salary is between 17600 - 28000 £ per year.
💻 2nd Line Support Engineer
📍 Location: Oxford
💵 Salary: Up To £50,000
Are you a skilled IT professional with a passion for infrastructure and client success? We\’re looking for a 2nd Line Support Engineer with 5+ years of experience in IT infrastructure and support — ideally in a Managed Service Provider (MSP) environment.
In this role, you’ll be providing advanced 2nd-Line Support, dealing with client projects, and acting as an escalation point for the support team. If you\’re confident working with servers, networks, cloud platforms, and backup solutions — we’d love to hear from you.
What You’ll Do:
- Provide advanced IT support across hardware, software, and network environments, both remotely and on-site.
- Administer and maintain server and directory services, ensuring secure and efficient system operations.
- Manage virtualization and backup solutions to support business continuity and disaster recovery.
- Monitor and troubleshoot network infrastructure, maintaining reliable connectivity and performance.
- Support and manage cloud-based platforms and productivity tools to enhance user collaboration.
- Utilize a range of endpoint management and deployment tools to streamline IT operations.
- Mentor and support junior team members, contributing to knowledge sharing and continuous improvement.
- Collaborate on infrastructure upgrades and improvement projects to enhance system reliability and efficiency.
What You’ll Bring:
✔️ 5+ years in IT infrastructure or support (MSP background preferred)
✔️ Strong knowledge of Windows Server environments and virtualization
✔️ Experience with networking, backups, cloud platforms, and endpoint security
✔️ Excellent troubleshooting and communication skills
✔️ A proactive mindset and the ability to manage your own workload
Interested or know someone perfect for the role?
📩 Apply now or tag a great fit! Alternatively, send your CV to clayton.hodge@allegiancetechnology.co.uk
Information Technology Support Engineer employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Azure, Windows Server, and Office 365. Having hands-on experience or relevant certifications in these areas will make you stand out during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. Be ready to discuss your approach to troubleshooting and how you prioritize tasks when dealing with multiple support tickets.
✨Tip Number 3
Highlight your ability to work in a team environment. Since the company values a close-knit team, be prepared to share experiences where collaboration led to successful project outcomes or improved client satisfaction.
✨Tip Number 4
Express your eagerness for personal development and continuous learning. Mention any relevant training or courses you've taken, especially those related to Microsoft qualifications, as this aligns with the company's commitment to employee growth.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with technologies mentioned in the job description like Azure, Windows Server, and Office 365. Use keywords from the job listing to catch their attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a team environment. Mention specific projects or experiences that demonstrate your problem-solving skills and technical knowledge.
Showcase Technical Skills: In your application, emphasize your technical skills related to networking, firewalls, and remote support. Provide examples of how you've successfully resolved issues or contributed to projects in previous roles.
Highlight Personal Development: Mention any relevant certifications or training you've completed, especially those related to Microsoft qualifications. This shows your commitment to personal development and aligns with the company's focus on training.
How to prepare for a job interview at Allegiance Group
✨Show Your Technical Skills
Be prepared to discuss your experience with the technologies mentioned in the job description, such as Azure, Windows Server, and Office 365. Highlight specific projects or tasks where you successfully utilized these skills.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving and escalating tickets, be ready to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasize Team Collaboration
This company values a close-knit team environment. Share experiences that showcase your ability to work well within a team, support colleagues, and contribute to a positive workplace culture.
✨Express Your Ambition for Growth
The job is ideal for someone looking to advance their career. Discuss your career goals and how this position aligns with your aspirations. Mention your eagerness to participate in technical training and personal development sessions.
