Renewals & Customer Service Representative

Job Title: Renewals & Customer Service Representative\\n\\nLocation: Liverpool, Hybrid\\n\\nSalary: £25,877 to £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role.\\n\\nJob Type: Permanent, Full Time\\n\\nWorking hours: Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays\\n\\nThe Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.\\n\\nWhat you will be doing\\n\\nQuoting and closing new business enquiries\\nBuilding and maintaining long-standing client relationships\\nAmending customer policies, payments and schedules\\nRetaining existing clients at renewal\\nSupporting customers with existing policy amendments\\nWorking towards individual and team targets\\nProviding excellent rapport building skills\\nHandling sensitive information and following data protection principles\\nAdhering to strict FCA guidelines\\nProviding a professional service and promoting our brand in a positive mannerWhat we're looking for\\n\\nSomebody who will run through walls for our customers\\nPrepared to challenge the status quo\\nBe prepared to succeed together as a team player\\nSmart decision maker\\nClear and effective communication skills\\nAbility to assist with clients of all ages and backgrounds\\nExcellent organisational skills and ability to prioritise work\\nStrong literacy & numeracy skills\\nAbility to develop relationships from scratch\\nExcellent telephone mannerGrow with Acorn\\n\\nAt Acorn Insurance, we're proud of our Liverpool roots – and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\\n\\nWe're growing fast, with new opportunities emerging every week.

That growth is largely due to the values we share:\\n\\nWe run through walls for our customers and each other\\nWe challenge the status quo\\nWe succeed when we help those around us succeed\\nWe decide quickly when the smart thing to do is use our judgementBenefits:\\n\\n35 days' holiday (including bank holidays) with additional buy/sell options\\n24/7 mental health support & free counselling available\\nGrow with us: Through career fairs, leadership programs, and learning on the go!\\nFlexible benefits, including early access to salary via our internal platform\\nHybrid working options to support work-life balance and individual needs\\nRecognition awards, social events & moreOur Commitment to our colleague's: \\n\\nThese aren't just words – they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\\n\\nMindful Employer\\nDisability Confident Level 1 & 2\\nMenopause Friendly accredited\\nArmed Forces Covenant signatory\\nGreat Places to Work 2024/25\\nBest Place to Work for Development\\nBest Place to Work for WomenIf you're looking for a company with a strong culture, real career progression, and a people-first approach – all rooted in the heart of Liverpool – Grow with Acorn.\\n\\nA Few Things to Know Before You Apply\\n\\nWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:\\n\\nChecks & Clearances\\n\\nAll roles at Acorn are subject to DBS and financial checks.

Any offer we make will be conditional until these are completed to a satisfactory standard.Visa Requirements\\n\\nBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support You\\n\\nWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know.

Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Subscription Renewals Coordinator, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Service Renewal Representative may also be considered for this role