Assistant Store Manager (Operations) - London

Assistant Store Manager (Operations) – London

Do you know what we are missing to create the best retail team on the globe? Someone like YOU !

In our NIKE Retail Stores, we use special job names for our positions: a Store Manager is called \”Head Coach\”, an Assistant Store Manager is called \”Assistant Head Coach\”, a department manager is called \”Coach\”, a team leader is called “Lead“ and a Sales Associate is called \”Athlete\”.

Join the NIKE, Inc. team!

As An Assistant Head Coach You Are

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence to our consumers.
• Coordinating, supporting and supervising a diverse team and ensuring an excellent work atmosphere (e.g. recruitment, development, performance management, staffing).
• Implementing operational excellent processes and tools to reach sales targets, optimize services and improve consumer satisfaction as well as to increase efficiency and productivity.
• Overseeing various departments such as Commercial, Athlete and/or Consumer Experience.
• Supporting Head Coach in implementing NIKE’s strategy in your store (e.g. sustainability, membership, digital services).
• Providing reports about store activities, local marketplace and consumer insights.
• Ensuring that the store complies with all NIKE standards and guidelines.
• Cooperating with your business partners across stores and HQ.

What You Get

• Attractive salary that evolves with the market and experience.
• Opportunity to receive monthly bonus payments.
• Attractive online and in-store employee discounts.
• Attractive Benefits Package, Pension & Share scheme.
• Exciting development and career opportunities.
• Regular training on leadership, sales and products.
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
• Staff dress to represent NIKE and foster our team spirit.
• Access to sports activities.
• Opportunities to participate in unique NIKE moments.

What You Bring

• A passion for NIKE and/or love of sport.
• Some experience in retail and/or leadership positions.
• Very good command of the English language (written and spoken).
• Experience and competency in providing exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Qualifications

• Extensive retail experience including experience in management.
• Enthusiasm and passion about sports and/or sports fashion.
• Availability to work evenings and weekends.

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