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- Tasks: Build awesome customer relationships and manage order inquiries.
- Company: Join Managed Services, part of the Wolseley Group, a top trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous leave, pension scheme, and health perks.
- Why this job: Great opportunity to develop skills in a supportive environment with a focus on well-being.
- Qualifications: Confident communicator with previous customer service experience and a passion for learning.
- Other info: Full-time role with occasional weekend shifts paid as overtime.
The predicted salary is between 28800 - 42000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits Customer Service Executive – Ripon (HG4 1SL) – Managed Services So, who are we? We are Managed Services, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including… Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Customer Service Executive based in Ripon (HG4 1SL) you’ll be responsible for: Building and maintaining fantastic customers relationships Receiving and processing order enquiries and keeping an eye on the order status Liaising with internal and external stakeholders to source products to fulfil customer orders This is a full time, permanent role working 40 hours per week Monday to Friday 8am – 5pm, with one additional weekend day required every 4- 6 weeks which is paid as overtime And here’s what we’d like you to have: Confident communicator Previous experience working in a customer service environment Enthusiastic with a willingness to learn We look forward to receiving your application! #ACHS150
Customer Service Executive employer: Wolseley UK Limited
Contact Detail:
Wolseley UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you built and maintained relationships with customers, as this is crucial for the role.
✨Tip Number 2
Familiarize yourself with the Wolseley Group and Managed Services. Understanding their values and services will help you align your answers with what they are looking for in a candidate.
✨Tip Number 3
Prepare to discuss how you handle order enquiries and manage customer expectations. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for learning and development opportunities. Mention any relevant training or skills you wish to acquire, as this aligns with their commitment to employee growth through the Wolseley Talent Guild.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Executive position. Understand the key responsibilities and required skills, such as building customer relationships and processing order enquiries.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize your communication skills and any previous roles that involved liaising with stakeholders or managing customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer service situations in the past and express your willingness to learn and grow.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wolseley UK Limited
✨Show Your Communication Skills
As a Customer Service Executive, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice common customer service scenarios to showcase your skills.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will show that you have the practical skills needed for the role.
✨Demonstrate Enthusiasm and Willingness to Learn
The company values enthusiasm and a willingness to learn. During the interview, express your eagerness to grow within the role and the organization. Share any relevant training or courses you've taken to improve your customer service skills.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, opportunities for professional development, or how success is measured in the customer service department.
