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- Tasks: Join our team as a Night Team Member, ensuring guest safety and comfort.
- Company: YHA is a social enterprise dedicated to enriching lives through exceptional hostel experiences.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and access to support programmes.
- Why this job: Be part of a friendly team that values personal growth and diverse experiences.
- Qualifications: Basic IT skills and excellent timekeeping; food safety qualification is a plus.
- Other info: Flexible hours with a focus on training and development for all backgrounds.
The predicted salary is between 22700 - 25000 £ per year.
Are you looking for a fun and varied job in hospitality? YHA Liverpool Albert Dock are looking for a Night Team Member to join their team! As a Night Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Night Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Ensuring the security of the hostel, making every guest feel safe and welcome
- Working on reception, providing support to guests and preparing necessary reports
- Regular inspections to maintain the highest standards of cleanliness and comfort
- Carrying out cleaning duties, helping to prepare the breakfast service, and covering various tasks to ensure a seamless guest experience
What Skills and Experience do you need to be a Night Team Member?
Our Night Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Night Team Members:
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
- A food safety qualification would be beneficial (desirable)
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Night Team Member (Receptionist) - YHA Liverpool Albert Dock employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Team Member (Receptionist) - YHA Liverpool Albert Dock
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Highlight your customer service experience. As a Night Team Member, you'll be interacting with guests regularly, so showcasing any previous roles where you've provided excellent service can set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility with shifts. Since the role requires covering different hours, demonstrating your willingness to adapt and your excellent timekeeping skills will be crucial.
✨Tip Number 4
If you have any food safety qualifications, make sure to mention them. Even though it's desirable, having this knowledge can give you an edge over other candidates who may not have it.
We think you need these skills to ace Night Team Member (Receptionist) - YHA Liverpool Albert Dock
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Night Team Member position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Tailored CV: Create a CV that emphasises your relevant experience in hospitality or customer service. Include specific examples of your skills, such as timekeeping and IT proficiency, that match what YHA is looking for.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work for YHA and how you can contribute to their mission of providing exceptional hospitality.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at YHA
✨Understand YHA's Mission
Before your interview, take some time to research YHA and its mission. Understanding their commitment to enriching lives, especially for young people, will help you align your answers with their core values during the interview.
✨Showcase Your Customer Service Skills
As a Night Team Member, you'll be interacting with guests regularly. Prepare examples from your past experiences where you provided excellent customer service, resolved issues, or made someone's stay memorable.
✨Demonstrate Flexibility and Timekeeping
Highlight your ability to work flexible hours and your punctuality. Share specific instances where you successfully managed your time or adapted to changing schedules, as this is crucial for the role.
✨Prepare for Practical Questions
Expect questions related to handling security, cleanliness, and guest interactions. Think about how you would approach these tasks and be ready to discuss any relevant experience or training you have in hospitality or food safety.
