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- Tasks: Coordinate technical service and support, harmonising regional processes with global strategy.
- Company: Join MAHLE GmbH, a leading German automotive parts manufacturer based in Stuttgart.
- Benefits: Enjoy a collaborative environment with opportunities for remote work and professional growth.
- Why this job: Be part of a dynamic team driving innovation in the automotive industry with a global impact.
- Qualifications: Experience in B2B services is preferred; automotive knowledge is a plus but not essential.
- Other info: Work within a small, motivated global team focused on best practices and compliance.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for coordination of Technical Service and Support within the organization, including harmonizing the different regional approaches in terms of processes for technical training, claims management, and workshop concepts and reconciling them with the global strategy.
Your Role & Responsibilities
- Develop and deploy knowledge sharing tools
- Support team and gather best practices and deploy within global regions
- Support & coordinate resource management
- Assume lead on all Technical Service & support related projects
- Support governance topics, policies, compliance and applicable laws
- Liaise with global technical support teams
Your Skills & Strengths
- Experience in delivering B2B value-added services
- Process and structure-oriented
- Strong team and networking skills
- Experience in automotive Aftermarket business would be beneficial, but not necessary
- Diplomacy & confidentiality
- Proactive & motivated within a small global team
Technical Service & Support Coordinator employer: MAHLE
Contact Detail:
MAHLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service & Support Coordinator
✨Tip Number 1
Familiarise yourself with the automotive aftermarket industry. Understanding the key players, trends, and challenges will help you speak confidently about your insights during interviews.
✨Tip Number 2
Network with professionals in the technical service and support field. Attend industry events or join relevant online forums to connect with others who can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your process-oriented mindset by preparing examples of how you've successfully implemented structured approaches in previous roles. This will demonstrate your fit for the coordination aspect of the job.
✨Tip Number 4
Research MAHLE GmbH's global strategy and values. Tailoring your discussions around how your skills align with their goals will make you a more attractive candidate during the interview process.
We think you need these skills to ace Technical Service & Support Coordinator
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the Technical Service & Support Coordinator position. Make sure you understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in delivering B2B services or working within the automotive aftermarket. Use specific examples to demonstrate your process-oriented approach and team skills.
Showcase Your Skills: Make sure to highlight your strong networking abilities and any experience with governance topics or compliance. This is particularly important for a role that involves liaising with global technical support teams.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are a good fit for the role. Mention your proactive attitude and motivation to work within a small global team, and how you can contribute to harmonising regional approaches.
How to prepare for a job interview at MAHLE
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Technical Service & Support Coordinator. Familiarise yourself with the processes for technical training, claims management, and workshop concepts that the company uses.
✨Showcase Your B2B Experience
If you have experience in delivering B2B value-added services, be ready to discuss specific examples. Highlight how your past roles have prepared you for coordinating technical service and support.
✨Demonstrate Teamwork Skills
Since this role requires strong team and networking skills, prepare to share instances where you've successfully collaborated with others. Emphasise your ability to work within a small global team and how you can contribute to a harmonious working environment.
✨Prepare Questions
Have thoughtful questions ready about the company's approach to technical service and support. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
