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For Companies At a Glance
- Tasks: Coordinate technical service and support, harmonising regional processes with global strategy.
- Company: Join MAHLE GmbH, a leading German automotive parts manufacturer based in Stuttgart.
- Benefits: Enjoy a collaborative environment with opportunities for knowledge sharing and global networking.
- Why this job: Be part of a dynamic team driving innovation in the automotive industry with a global impact.
- Qualifications: Experience in B2B services is preferred; automotive knowledge is a plus but not essential.
- Other info: Work within a small, motivated global team focused on compliance and governance.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for coordination of Technical Service and Support within the organization, including harmonizing the different regional approaches in terms of processes for technical training, claims management, and workshop concepts and reconciling them with the global strategy.
Your Role & Responsibilities
- Develop and deploy knowledge sharing tools
- Support team and gather best practices and deploy within global regions
- Support & coordinate resource management
- Assume lead on all Technical Service & support related projects
- Support governance topics, policies, compliance and applicable laws
- Liaise with global technical support teams
Your Skills & Strengths
- Experience in delivering B2B value-added services
- Process and structure-oriented
- Strong team and networking skills
- Experience in automotive Aftermarket business would be beneficial, but not necessary
- Diplomacy & confidentiality
- Proactive & motivated within a small global team
Contact Detail:
MAHLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service & Support Coordinator
✨Tip Number 1
Familiarise yourself with the automotive aftermarket industry. Understanding the key players, trends, and challenges will help you speak confidently about your insights during interviews.
✨Tip Number 2
Network with professionals in the technical service and support field. Attend industry events or join relevant online forums to connect with others who can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your experience in delivering B2B value-added services through real-life examples. Be prepared to discuss how you've successfully implemented processes or tools that improved service delivery.
✨Tip Number 4
Demonstrate your proactive approach by preparing questions about MAHLE's global strategy and how you can contribute to it. This shows your enthusiasm for the role and your commitment to aligning with their goals.
We think you need these skills to ace Technical Service & Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Technical Service & Support Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any experience you have in delivering B2B services or working within the automotive aftermarket. Use specific examples to demonstrate your process-oriented approach and team collaboration skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for the role and how your skills can contribute to MAHLE GmbH's goals. Mention your proactive nature and ability to work within a global team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MAHLE
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Technical Service & Support Coordinator. Familiarise yourself with the processes for technical training, claims management, and workshop concepts as these will likely come up during the interview.
✨Showcase Your B2B Experience
If you have experience in delivering B2B value-added services, be ready to discuss specific examples. Highlight how your previous roles have prepared you for this position and how you can bring value to the team.
✨Demonstrate Teamwork Skills
Since this role involves liaising with global technical support teams, emphasise your strong team and networking skills. Share examples of how you've successfully collaborated with others in past roles to achieve common goals.
✨Prepare Questions
Have a few thoughtful questions prepared to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the company's approach to harmonising regional processes or how they measure success in this position.
