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For Companies At a Glance
- Tasks: Support customers and manage orders while building strong client relationships.
- Company: Join a leading business known for its friendly team and supportive culture.
- Benefits: Enjoy free parking, 25 days holiday, enhanced pension, and staff discounts.
- Why this job: Be part of a dynamic team that values excellent customer service and collaboration.
- Qualifications: Fluent German and experience in customer service or administration are essential.
- Other info: Work hours are Monday to Friday, 8am to 4pm.
Hours: 8am - 4pm, Monday to Friday
Benefits: Free on site parking, 25 days holiday + Bank holidays, enhanced pension scheme, staff discount, incentive scheme and more!
Wild are working with a leading business who are looking for a German speaking Customer Service Administrator to join their friendly team. You will be responsible for providing customer service and sales support to a dedicated portfolio of accounts.
Other responsibilities include:
- First point of contact for client queries
- Taking client order requests and processing them on the in-house system
- Building rapport with a portfolio of clients and handling issues and requests efficiently
- Providing excellent customer service
- Liaising closely with the field based sales team and other internal departments
- Updating the system accurately and regularly
Skills required:
- Fluent German essential
- Proven experience in a Customer Service or Administration led role
- Strong attention to detail and accuracy skills
- Proficient computer skills (Word/Excel)
- Able to work well under pressure and towards deadlines
- Strong written and verbal communication skills
Please apply with your CV!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
German Speaking Customer Service Administrator employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Administrator
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with the company’s products and services. Understanding what they offer will allow you to engage more effectively with clients and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare examples from your previous experience that showcase your customer service skills. Think about specific situations where you resolved issues or built rapport with clients, as these will be valuable in an interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Customer Service Administrator role.
We think you need these skills to ace German Speaking Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. Emphasise your fluency in German and any relevant skills that match the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle client queries. Mention specific examples of how you've built rapport with clients in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong attention to detail, proficiency in Word and Excel, and your ability to work under pressure. These are key skills the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Showcase Your Language Skills
Since this role requires fluent German, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even conduct part of the interview in German, so practice speaking and writing in the language beforehand.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service or administration roles. Provide specific examples of how you've successfully handled client queries, processed orders, or built rapport with clients to showcase your suitability for the position.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this role. Be ready to share instances where your accuracy made a difference, whether it was in processing orders or updating systems. This will show that you understand the importance of precision in customer service.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the tools they use for customer service, or how success is measured in the role. This not only helps you gauge if it's the right fit but also demonstrates your proactive attitude.
