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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join MAC Cosmetics, a leader in prestige beauty with a diverse culture.
- Benefits: Enjoy competitive pay, training, and opportunities for career growth.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: This role offers exposure to business planning and consumer insights.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.
⁃ Effective verbal and written communication skills. Excellent interpersonal skills
⁃ Quality customer service skills. Skilled at winning people over
⁃ Results oriented, with high drive to meet objectives and standards
⁃ Pursue goals beyond what is required or expected of them
⁃ Senses others’ development needs and bolsters their abilities
⁃ Anticipates, recognizes, and meets customers’ needs
⁃ Handles difficult and tense customer service situations with diplomacy and tact
⁃ Guides the performance of others while holding them accountable
⁃ Cultivate and maintain extensive informal networks
⁃ Models team qualities like respect, helpfulness, and cooperation
⁃ High attention to detail and organisational skills
⁃ The ability to work autonomously and contribute to the team
⁃ Proactive and positive approach to work and tasks
⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
⁃ Retail sales experience.
⁃ Teamleadership
⁃ degree of experience dependent on business/Store size.
⁃ Experience in strategic planning and execution
⁃ Ability to develop financial plans and manage resources
⁃ Working knowledge of a computerised system including email, Microsoft Excel
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
MAC Cosmetics - Retail Manager - H Beauty - 37.5 Hours employer: ESTÉE LAUDER
Contact Detail:
ESTÉE LAUDER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MAC Cosmetics - Retail Manager - H Beauty - 37.5 Hours
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully led a team in a fast-paced retail environment, focusing on specific outcomes and improvements you achieved.
✨Tip Number 2
Familiarize yourself with MAC Cosmetics' brand values and customer service philosophy. Be ready to discuss how you can embody these values and enhance the customer experience in your role as a Counter Manager.
✨Tip Number 3
Prepare to discuss your strategic planning abilities. Think about past experiences where you developed and executed a business plan that drove sales or improved customer retention, and be ready to share those insights.
✨Tip Number 4
Network with current or former employees of MAC Cosmetics if possible. Understanding their experiences and insights can give you a competitive edge and help you tailor your approach to align with the company's culture.
We think you need these skills to ace MAC Cosmetics - Retail Manager - H Beauty - 37.5 Hours
Some tips for your application 🫡
Highlight Leadership Experience: Make sure to emphasize your previous leadership roles and experiences in retail. Provide specific examples of how you have successfully coached and developed a team to achieve sales and customer service targets.
Showcase Business Acumen: Demonstrate your understanding of business planning and execution. Include any relevant experience with strategic targeting, event management, or customer relationship management that showcases your ability to drive results.
Communicate Effectively: Since effective communication is key for this role, ensure your application reflects strong verbal and written skills. Use clear and concise language, and consider including examples of how you've successfully handled customer interactions.
Express Passion for Beauty Industry: Convey your enthusiasm for the beauty industry and your desire to grow within it. Mention any relevant experiences or personal interests that align with MAC Cosmetics' values and mission.
How to prepare for a job interview at ESTÉE LAUDER
✨Show Your Leadership Skills
As a Counter Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing others to achieve their goals.
✨Highlight Your Customer Service Expertise
Customer service is key in retail. Be ready to discuss specific situations where you went above and beyond to meet customer needs, especially in challenging scenarios. This will showcase your ability to handle difficult situations with tact.
✨Discuss Your Business Planning Experience
Since this role involves creating and executing business plans, come prepared to talk about your experience with strategic planning. Share any successful initiatives you've implemented that drove sales or improved customer engagement.
✨Demonstrate Your Results Orientation
Employers are looking for candidates who are results-oriented. Be sure to mention your achievements in previous roles, particularly how you met or exceeded sales targets and contributed to overall business success.