Small Business Consultant

Full-Time No home office possible

This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Small Business Consultant – Contact Centre

Looking for people determined to succeed, see the big picture and work in a fast-paced environment!

Temporary 12-month contract with potential for extension or permanency
Full-time on a rotating roster (Monday – Friday, 8 am to 6 pm)
Location: Docklands and allowing you to work remotely 2–3 days per week once proficient.

Your new company

Are you ready to elevate your career and become part of a leading financial institution? Embrace the opportunity to make your mark with one of the Big 4 Banks and propel your professional journey to new heights. With our Small Business team rapidly expanding, assisting customers across Australia and New Zealand, this is your chance to join a dynamic business that values excellence and offers unparalleled career progression. Our commitment to attracting and retaining the best talent ensures you’ll be supported on your journey to unlocking a world of opportunities.

Your new role

As the go-to person for small business banking customers, you\’ll manage an average of 40 calls daily in a contact centre role, delivering top-notch customer service by providing timely solutions to various enquiries and requests. At the heart of everything you do will be a commitment to delivering exceptional customer service and understanding the future needs of customers, offering solutions tailored to their requirements.

Responsibilities:

Assist small business owners with maintenance of existing business loans, transactional and savings accounts.
Guide customers in the use of internet banking, resolve issues related to online banking access.
Assist customers in disputing fraudulent transactions, issue new and replacement debit cards.
Provide account statements and support applications for temporary overdrafts and bank guarantees.
Handle difficult conversations such as business owners in debt or dealing with bereavement.
Manage calls within strict time pressures and targets.
Follow scripts, processes, perform ID checks, and ensure quick empathetic handling.

What you\’ll need to succeed

Genuine empathy for customers and a passion for providing top-notch service that exceeds expectations.
Exceptional communication skills.
Determination to succeed and able to adapt to change and can work in a high-pressure environment.
A knack for problem-solving and a curious mindset to explore new approaches that optimise team performance and improve customer service.
Natural ability to collaborate effectively with others, aligning with our bank’s purpose and values.
Unwavering motivation to grow and develop a fulfilling career within the Banking Industry.

What you\’ll get in return

6–8 weeks of classroom training followed by practice periods and a 6-week model office with targets. The first 3 months are crucial, and you need to be proficient to continue your assignment.
Receive ongoing coaching and support to ensure your continued growth and excellence in this role and beyond.
Enjoy the flexibility of a hybrid position, allowing you to work remotely 2–3 days per week once proficient.
Be part of a diverse and inclusive work environment that values Gender and Cultural Diversity, Accessibility, Aboriginal & Torres Strait Islanders, LGBTIQ+ Inclusion, and Employee Wellbeing & Engagement.

What you need to do now

If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV to us, or call us now.

If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Seniority level