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- Tasks: Make outbound calls to clients, ensuring high renewal retention and reducing cancellations.
- Company: Join a fast-paced business focused on customer service and client relationships.
- Benefits: Receive full training, work in a supportive team, and develop valuable communication skills.
- Why this job: Great opportunity to build relationships, enhance your customer service skills, and work towards targets.
- Qualifications: No experience necessary; full training provided, but a positive attitude and resilience are key.
- Other info: Flexible working environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
We are a fast paced and busy business. You will be required to outbound clients for the business ensuring we maintain a high renewal retention and a reduction in cancellations. Once you contact our clients you will arrange call backs or transfer the clients to sales and customer care., * Using an auto dialer in tangent with our CRM system
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Making a high volume of calls to retain our renewal business
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Contacting clients to prevent insurance policies from being cancelled
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Performing administrative functions
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Updating client accounts
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Processing customer correspondence
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Handling confidential information
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Maintain excellent customer service
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Work towards KPI’s and targets
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Build relationships with customers and staff
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Outbound any other business data as required
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Adhere to guidelines set by the Financial Conduct Authority
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Comply with the Data Protection Act
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Be computer literate
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Excellent customer service skills
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Strong oral and written communication
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Professional and flexible
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Manage stress
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Be driven and have a positive attitude
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Excellent telephone manner
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Be self motivated
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Work well within a team or alone
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Active listening
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Be resilient
EXPERIENCE
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Within a similar role is preferable but not a necessity as full training will be provided
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Within the insurance sector is preferable but not a necessity as full training will be provided, · Be a good team worker demonstrating loyalty and commitment to the organisation and colleagues
Outbound Call Centre Agent employer: Right Choice Insurance Brokers
Contact Detail:
Right Choice Insurance Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Call Centre Agent
✨Tip Number 1
Familiarize yourself with our CRM system and auto dialer before your interview. Understanding how these tools work will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your telephone manner by role-playing common customer scenarios with a friend. This will help you develop your active listening skills and prepare you for handling various client interactions effectively.
✨Tip Number 3
Research the insurance sector and familiarize yourself with common terms and policies. Even though training will be provided, having a basic understanding will demonstrate your commitment and eagerness to learn.
✨Tip Number 4
Showcase your resilience and positive attitude during the interview. Share examples of how you've managed stress in previous roles or situations, as this is crucial for thriving in our fast-paced environment.
We think you need these skills to ace Outbound Call Centre Agent
Some tips for your application 🫡
Highlight Relevant Experience: Even if you don't have direct experience in an outbound call center role, emphasize any customer service or sales experience you have. Mention specific skills like communication, active listening, and resilience that align with the job description.
Showcase Your Skills: Make sure to highlight your computer literacy and ability to work with CRM systems. If you have experience with auto dialers or similar technology, mention it to demonstrate your readiness for the role.
Demonstrate a Positive Attitude: In your application, convey your positive attitude and motivation. Use phrases that reflect your drive and commitment to achieving KPIs and targets, as these are crucial for the role.
Tailor Your Cover Letter: Write a tailored cover letter that addresses the specific requirements of the job. Discuss how you can contribute to maintaining high renewal retention and reducing cancellations, and express your enthusiasm for working in a fast-paced environment.
How to prepare for a job interview at Right Choice Insurance Brokers
✨Show Your Communication Skills
Since the role requires excellent oral and written communication, practice articulating your thoughts clearly. Be prepared to demonstrate your ability to engage with clients effectively during the interview.
✨Demonstrate Resilience and Positivity
The job can be fast-paced and stressful, so share examples of how you've handled challenging situations in the past. Highlight your positive attitude and resilience, which are key traits for this position.
✨Familiarize Yourself with KPIs
Understand what Key Performance Indicators (KPIs) are relevant to outbound call roles. Be ready to discuss how you would work towards achieving these targets and maintaining high renewal retention.
✨Emphasize Teamwork and Flexibility
This role requires working well within a team and being flexible. Share experiences where you've collaborated with others or adapted to changing circumstances, showcasing your commitment to the organization and colleagues.
