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- Tasks: Provide top-notch customer service via inbound calls, helping with banking queries and problem-solving.
- Company: Join Teleperformance, a leading contact center ranked 25th in Fortune's World Best Workplaces.
- Benefits: Enjoy flexible work options, 28 days holiday, employee assistance programs, and discounts at major retailers.
- Why this job: Kickstart your finance career with genuine growth opportunities in a supportive and dynamic environment.
- Qualifications: Looking for friendly communicators with strong listening skills and a proactive attitude towards problem-solving.
- Other info: Initial training in Glasgow, then choose to work on-site or from home after three months.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.
We have a fantastic opportunity for inbound customer service specialist for our Lloyds Banking Division campaign
Here is all you need to know…
- Start Date: Various January 2025
- Salary: From £11.44 per hour
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Training hours 09:00am – 17:30pm Monday – Friday
- Operational hrs after training – Fully flex 07.00 – 23.00 Mon – Sun
- Training: 2 weeks based in Glasgow, City Park.
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best.
Here are our key benefits…
- Initial 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best
- 28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service
- 24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling
- Fantastic opportunity for those interested in progressing a career in finance
- Genuine career progression opportunities through our supported internal development programmes
- Length of Service and monthly recognition awards
- Life Assurance Cover
- Supported Pension Scheme
- Energy, Insurance and Broadband support through our Perks at Work Platform
- Up to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry’s, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda
- Up to 40% off Cinema tickets including Odeon, VUE and Cineworld
- Up to 10% off mobile products including Apple and Samsung
- Exclusive TP offers for Mobile Phone contracts with EE and Vodafone
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in making decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
#priority
Customer Service Specialist, Lloyds Banking Group - GLASGOW employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group - GLASGOW
✨Tip Number 1
Familiarize yourself with Lloyds Banking Group's services and products. Understanding their offerings will help you engage confidently with customers and provide accurate information during your calls.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you develop a polite and courteous telephone manner, which is essential for this role.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've effectively handled difficult situations in the past. This will show your potential employers that you're proactive and capable of managing challenges.
✨Tip Number 4
Highlight your ability to work towards targets by researching common metrics used in customer service roles. Being able to discuss how you meet or exceed these targets can set you apart from other candidates.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group - GLASGOW
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Specialist position. Make sure you understand the key responsibilities and required skills, such as excellent verbal communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your customer service experience, communication skills, and any previous roles where you demonstrated empathy and problem-solving.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Specialist.
How to prepare for a job interview at Teleperformance
✨Show Enthusiasm
Make sure to convey your enthusiasm for the role during the interview. A positive attitude can go a long way in customer service, and it shows that you're genuinely interested in helping customers.
✨Demonstrate Empathy
Prepare to discuss scenarios where you've had to show empathy and understanding. This is crucial in customer service, especially when dealing with customers facing financial difficulties.
✨Highlight Problem-Solving Skills
Be ready to share examples of how you've effectively solved problems in previous roles. The ability to take ownership of queries and resolve them efficiently is key for this position.
✨Practice Active Listening
During the interview, practice active listening. Show that you can listen carefully to questions and respond thoughtfully, which reflects the skills needed to handle customer inquiries effectively.
