Treasury Management Technical Support Supervisor

This position is responsible for supervisory functions reporting directly to the manager of Treasury Management Technical Support. This includes effectively supervising team members and managing customer issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Supervisor must be able to communicate with team members, clients, and other internal partners in a clear, professional and articulate manner. Supervisor must be committed using good judgment and applying integrative thinking skills. Supervisor must be well educated on the features and functionality of TM services.

Additionally, the Supervisor is to serve as a resource to others in the resolution of complex problems. Thus, they must demonstrate critical thinking, problem solving and analytical skills, exercising independent judgement with little or no oversight with regards to significant client impact issues. They provide leadership, direction and guidance to team members as well as participate in hiring and firing decisions, quality review, one-on-ones, and coaching for high performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise a team of associates in Treasury Management Technical Support
• Build rapport and deepen associates relationships through intent, actions, and words
• Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective
• Present needs based product recommendations to deepen the banking relationship
• Stay abreast of all changes, developments and enhancements for all systems and products
• Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations
• Navigate effectively and efficiently through multiple systems
• Build strong relationships with internal partners
• Possess and demonstrate a high level of professionalism
• Communicate in a clear, concise and professional manner
• Provide client focused solutions while being compliant with bank Policies and Procedures
• Work closely with Treasury Management Sales, Product and Implementation groups
• Track client issues to identify product and process improvements or clients at risk due to frequent problems
• Provide customer and associate training as needed to ensure no knowledge gaps
• Testing of new releases and products for TM Services
• Serves as the subject matter expert for the other team members in Treasury Management Support
• Other duties and projects as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required.

• Bachelor\’s degree (BA / BS) from four-year college or university and five plus years related experience and / or training; equivalent combination of education and experience may be substituted for four-year degree.
• Excellent written and verbal communication skills, including telephone skills
• Strong interpersonal skills with managing technical issues
• Knowledge of commercial banking products, including Treasury Management products and services
• Strong commitment to client satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS

CTP, CCM or AAP preferred.

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