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- Tasks: Be the hero on the line, helping people in emergencies and ensuring their safety.
- Company: Join Supply Care Solutions, a top-notch consultancy in medical and social care recruitment.
- Benefits: Earn £16.27 per hour with flexible shifts and gain valuable experience in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic team.
- Qualifications: No prior experience needed; just bring your empathy and willingness to learn!
- Other info: Work on a 24/7 rota, including nights and weekends, until February 2025.
Telecare Customer Service Advisor Location: Stoke-on-Trent Supply Care Solutions are a market-leading Medical, Social Care and Education recruitment consultancy, we offer a range of accredited services across the public sector, providing highly skilled, compliant professionals in all grades and specialties, including short, long term and permanent positions. Rate: Umbrella £16.27 per hour Overview: Monday – Friday Type: Temporary until 01/02/2025 Job Purpose Working in the office on a 24/7 rota – each shift is 8.5hrs, postholders will be expected to work nights, weekends and bank holidays (including Christmas) as part of the rota. The Telecare Customer Service Advisor is the first point of contact for Telecare and Lifeline Service, providing help and support to people in potentially life threatening situations. The role involves taking calls from people in need, helping the person to stay calm and safe, identifying the issue, arranging any required support, and ensuring the person’s welfare. The Telecare Customer Service Advisor is also the first point of contact for the city council’s out-of-hours services. This involves taking calls about a wide variety of services (often these are emergency calls), identifying the issue and arranging necessary supports. There are scripts to support with this role, but it will involve dealing with novel situations. Full training will be provided, but experience of call handling will be e…
Telecare Customer Service Advisor employer: Supply Care Solutions
Contact Detail:
Supply Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the types of emergencies and situations you might encounter in a telecare role. Understanding common scenarios can help you respond more effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially how to remain calm and supportive under pressure. Role-playing different call scenarios with a friend can be a great way to prepare.
✨Tip Number 3
Research Supply Care Solutions and their services thoroughly. Being knowledgeable about the company will show your genuine interest and help you stand out during the interview.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts, as this role requires working nights, weekends, and holidays. Highlighting your willingness to adapt can make a positive impression.
We think you need these skills to ace Telecare Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Telecare Customer Service Advisor position. Understand the responsibilities and the skills required, especially the importance of handling emergency calls and providing support in potentially life-threatening situations.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or call handling. Emphasize any previous roles where you dealt with emergencies or provided support to individuals in distress.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to remain calm under pressure. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Supply Care Solutions
✨Show Your Empathy
As a Telecare Customer Service Advisor, you'll be dealing with individuals in potentially life-threatening situations. During the interview, demonstrate your ability to empathize and remain calm under pressure. Share examples from your past experiences where you successfully handled sensitive situations.
✨Familiarize Yourself with Emergency Protocols
Understanding emergency protocols is crucial for this role. Before the interview, research common emergency procedures and be prepared to discuss how you would handle various scenarios. This shows that you're proactive and serious about the responsibilities of the position.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss your experience in call handling and how you ensure clear communication, especially in stressful situations. You might even want to practice answering questions in a calm and concise manner.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or how they handle particularly challenging calls. This demonstrates your enthusiasm and commitment to the position.
