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- Tasks: Build relationships with residents and support them during maintenance projects.
- Company: Join a modern contractor focused on social housing and community impact.
- Benefits: Enjoy a competitive salary, car allowance, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working on meaningful projects.
- Qualifications: Experience in social housing and a full clean driving licence required.
- Other info: Opportunity to lead a team and engage with the community.
The predicted salary is between 29000 - 46000 £ per year.
We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across Brent and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
Key Responsibilities include:
- Providing guidance and support to a team of RLO's as well as supporting the Project Manager
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Kitchen and bathroom scheme and voids experience
- Some External Works
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
Salary & Benefits
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online!
Senior Resident Liaison Officer employer: Howells Recruitment
Contact Detail:
Howells Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific social housing projects in Brent and surrounding areas. Understanding the local context and challenges will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the social housing sector, especially those who have experience with main contractors. Attend local events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing resident relations and resolving complaints. Have specific examples ready that highlight your proactive approach and ability to maintain positive relationships with tenants during challenging situations.
✨Tip Number 4
Research the company culture of the contractor you'll be working with. Understanding their values and mission can help you align your responses during interviews, showing that you would be a great fit for their team.
We think you need these skills to ace Senior Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in social housing and planned maintenance to align with what the company is looking for.
Tailor Your CV: Customise your CV to reflect your experience as a Senior Resident Liaison Officer. Emphasise your skills in relationship building, complaint resolution, and project management, particularly in social housing contexts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your proactive approach to resident liaison. Mention specific examples of how you've successfully managed tenant relationships and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Howells Recruitment
✨Showcase Your Communication Skills
As a Senior Resident Liaison Officer, effective communication is key. Be prepared to demonstrate how you've successfully communicated with residents in the past, especially during challenging situations. Use specific examples to highlight your ability to resolve complaints and queries efficiently.
✨Highlight Relevant Experience
Make sure to discuss your previous experience working with main contractors on social housing projects. Emphasise any involvement you’ve had with planned maintenance or refurbishment works, as this will show that you understand the role's requirements and challenges.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've effectively resolved issues for tenants. This could include managing complaints or facilitating smooth communication between residents and contractors. Showing your proactive approach to problem-solving will be crucial.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Being able to articulate how your personal values align with theirs can set you apart. Discuss how you can contribute to their forward-thinking approach and the importance of building strong relationships with residents.
