Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor a small team of IT Support Engineers while resolving complex IT issues.
- Company: Join a well-established IT Management Services provider in Derby.
- Benefits: Enjoy a competitive salary, hybrid work options, and generous holiday allowances.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in IT support.
- Qualifications: Full UK Driving Licence, own vehicle, and relevant IT certifications preferred.
- Other info: Participate in an on-call rota and enjoy overtime pay for extra shifts.
The predicted salary is between 28000 - 32000 £ per year.
IT Support Team Leader needed for a permanent position in Derby. Start ideally April/May 2025.
A chance to join an established IT Management Services provider (MSP) looking for a hands-on IT Team Leader to manage a small team of IT Support Engineers.
Must be willing to participate in the 'on-call' team shift rota - typically one Saturday per month.
Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH):
- Leading, mentoring and coaching a small team of 1st/2nd Line IT Support Engineers.
- Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/IaaS, Printers, Linux, Cloud (AWS/Azure).
- Troubleshooting, diagnosing and resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
- Ensuring consistently high standards of customer satisfaction and delivering to agreed service levels (SLAs).
- Supporting IT projects including installations, upgrades and migrations.
Must hold a full UK Driving Licence and have your own vehicle. Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful. An IT Certification would be advantageous: MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA.
Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training and Career Development + More.
IT Support Team Leader (Derby) employer: Syntax Consultancy
Contact Detail:
Syntax Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader (Derby)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS 365, AWS, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous leadership or mentoring experience you have, even if it was informal. This will show us that you have the skills to lead a team of IT Support Engineers effectively.
✨Tip Number 3
Prepare examples of how you've handled complex IT incidents in the past. We want to see your problem-solving skills in action, so think of specific situations where you successfully resolved issues.
✨Tip Number 4
If you have any relevant IT certifications, be ready to discuss them in detail. Certifications like MCP, MCSA, or ITIL can set you apart from other candidates, so make sure we know about them!
We think you need these skills to ace IT Support Team Leader (Derby)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and team leadership. Emphasise any specific skills related to the technologies mentioned in the job description, such as MS 365, Windows, and networking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership style and how you have successfully managed teams in the past. Mention your experience with IT Managed Service Providers and any relevant certifications you hold.
Highlight Customer Satisfaction Skills: In your application, provide examples of how you have ensured high standards of customer satisfaction in previous roles. This is crucial for the position, so be specific about your achievements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Support Team Leader.
How to prepare for a job interview at Syntax Consultancy
✨Showcase Your Leadership Skills
As an IT Support Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and mentoring experiences.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as MS 365, Windows, and cloud services like AWS and Azure. Be ready to discuss your experience with these tools and how you've used them to solve problems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex IT incidents. Think of specific scenarios where you've diagnosed and resolved issues, and be prepared to explain your thought process during those situations.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Be prepared to discuss how you've ensured high standards of service in previous positions, including any strategies you've implemented to meet or exceed service level agreements (SLAs).
