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- Tasks: Join a dynamic team as a Customer Service Administrator, handling orders and customer inquiries.
- Company: Work with a forward-thinking manufacturing company in Newbury, Hampshire.
- Benefits: Enjoy career progression, a pension scheme, health benefits, and strong training programs.
- Why this job: Be the face of customer service, solving problems and making a real impact.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Quick interview process—apply now to secure your spot!
The predicted salary is between 24000 - 28000 £ per year.
Role: Customer service Administrator Industry: Manufacturing Location: Newbury, Hampshire Salary: £30,000-£35,000 Office Angels have teamed up with a forward thinking, dynamic client who are in the manufacturing industry, are looking to recruit a Customer Services Administrator. This role is a busy role which is based in the office. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector. The day to day duties in your new job will be…. Taking Orders over the phone or email Creating relevant courier labels Ensuring that these orders are entered and executed properly, right up to the point of delivery to the customer. Invoicing for all goods and services and raising of credit notes. Being the face to the customer in dealing with customer enquiries, queries and complaints and ensuring that these are being solved in a caring, professional and satisfactory manner. Ensuring that all complaints & concerns are raised with management. Liaising with the Technical Department on all issues concerning repairs, return to stock and any technical issues raised by involving the customer. Inputting Orders on the Sage SystemBenefits: Career progression Pension scheme Health scheme Strong training programmeNext steps Apply today with your up to date CV as well as emailing it directly to Lucy or alternatively for a quick response call…
Customer Service Administrator employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the manufacturing industry, especially the specific products and services offered by the company. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, as this role requires excellent verbal and written communication. Practice responding to common customer inquiries or complaints to showcase your ability to handle various situations professionally.
✨Tip Number 3
Get comfortable with using order management systems like Sage. If you have experience with similar software, be ready to discuss it; if not, consider taking a quick online course to familiarize yourself with the basics.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will help you illustrate your problem-solving skills and your ability to work collaboratively with other departments.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize your communication skills and any experience you have in the manufacturing industry.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or complaints in the past.
Highlight Technical Skills: If you have experience with order management systems like Sage, be sure to mention it. Highlight any technical skills that would be beneficial for the role, especially those related to invoicing and order processing.
Follow Up: After submitting your application, consider following up with a brief email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Office Angels
✨Show Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common customer service scenarios to showcase your skills.
✨Familiarize Yourself with the Company
Research the manufacturing company and understand their products and services. This will help you answer questions more confidently and show your genuine interest in the role and the company.
✨Prepare for Technical Questions
Since the role involves liaising with the Technical Department, be ready to discuss any relevant technical knowledge you have. Brush up on basic manufacturing processes or systems like Sage, as this could come up during the interview.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled customer complaints or difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
