Housing Officer

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Job title: Housing Officer

Salary: C3 £32,061 – £33,699

Hours: Full Time and Part Time hours available

Contract: Permanent

Location: City Wide

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About You

As a Housing Officer, you will bring to the role:

• Able to objectively investigate and clearly report (in writing or verbally) on a range of issues.
• Experience of working to deadlines and adapting to competing priorities.
• Able to adapt behaviours to achieve positive outcomes.
• Experience of working with a range of computer software packages including Microsoft Office.
• To work within Council policies and procedures, including data protection and financial regulations.

About The Role

Colleagues who provide vital customer contact to some 54,000 council tenants. This is an income-generating service as Housing Officers have responsibility for rent collection of our tenancies. They are also responsible for the tenancy management of properties, management of estates, and raising repairs within tenancies to ensure the safety of residents and our compliance with the Social Housing Regulator.

What We Offer You

• A competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• Flexible and hybrid working arrangements subject to service requirements.
• A clear career pathway and continuing professional development opportunities.
• A range of staff benefits to help you boost your wellbeing and make your money go further.

How To Apply

Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact David Tooley, Area Housing Manager, call 0113 3785060 or email david.tooley@leeds.gov.uk.

Employees

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you\’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose

To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed. Customer focused and motivated to give the best possible service in the communities we serve.

Principal Responsibilities

• To take ownership and responsibility for the social and physical environment of a defined geographical service area.
• To ensure that the estate environment is maintained to a high standard.
• To be responsible for the achievement of performance targets within a defined geographical area.
• To be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits.
• To deal with issues of anti‑social behaviour, nuisance and work with other agencies to help create safe and sustainable communities.
• To enforce tenancy conditions where appropriate.
• Supervise and manage staff as required.
• Provide appropriate advice and support to customers.
• To ensure the Councils safeguarding procedures are followed where appropriate.
• To actively develop and promote tenant engagement and involvement through a variety of different approaches.
• To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area.
• To work within Council policies and procedures, including data protection and financial regulations.
• To ensure the Council’s health and safety policies and legal requirements are adhered to.
• To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice.
• To support the achievement of equality and diversity in both employment and service delivery, including the promotion of equality of opportunity.
• Promote and deliver the priorities, values and objectives of Leeds City Council at all times.

Personal Specification Essential Requirements

It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Qualifications And Knowledge

• Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities.
• Knowledge of current housing issues, legislation, policies and local strategies and initiatives.
• Awareness of customer engagement opportunities, enabling customers to help design and evaluate services.
• A good understanding of equality issues in the day‑to‑day delivery of services.
• Knowledge of the Council’s Allocations and Lettings procedures.
• Knowledge of effective income management practices.
• Knowledge of effective anti–social behaviour remedies and best practice.
• Awareness of how social and environmental conditions affect quality of life.

Specific Skills And Competencies

• To be able to communicate effectively with customers, colleagues, elected members and all other partners.
• Able to supervise and manage colleagues; able to use a wide range of communication tools appropriate to the customer\’s preferred method.
• Able to show empathy, act tactfully and sympathetically with customers over a range of issues.
• Able to manage competing demands and priorities to meet deadlines.
• Able to make objective decisions in the interests of achieving local priorities.
• Able to input, maintain and retrieve information accurately from a variety of sources.
• Able to objectively investigate and clearly report (in writing or verbally) on a range of issues.
• To work within budgets.
• Able to adapt behaviours to achieve positive outcomes.

Experience

• Experience of working with other agencies to achieve positive outcomes for customers.
• Experience of supervising colleagues.
• Experience of taking and responding to a broad range of customer enquiries.
• Experience of playing a key role within a community.
• Experience of working with the public.
• Experience of working to deadlines and adapting to competing priorities.
• Experience of working in a busy customer‑focused team.
• Experience of working with a range of computer software packages, including Microsoft Office.

Behavioural

• Demonstrate a commitment to Council Values.
• Positive and flexible approach to change.
• Commitment to maintaining a healthy and safe environment.
• Willing to support and promote equality and diversity.
• Commitment to providing excellent service to customers.
• Commitment to personal learning and development.