PCN GP Assistant or PCN Administrator

To support the PCN clinicians’ smooth running of clinics by performing the routine administration tasks. To provide more general administrative support to help deliver PCN projects and improve PCN operations.

Job Purpose

To contribute to the Orpington Primary Care Network achieving its goal of improving patient care amongst its practice population. You will primarily be working on the PCN Ehub Service whilst providing administrative support to various other projects across the PCN.

Key Relationships

PCN Clinical Directors, PCN Network Manager, Digital and Transformation Lead, PCN GP Assistant, GPs, Practice Managers and other practice staff, patients and carers.

Duties

· Process communications such as e-consults, blood test requests, daily tasks and eRs referrals;

· Arrange appointments, referrals, tests and follow up appointments of patients

· Extract information from clinical letters needing coding and adding to notes

· Liaise with patients over appointments, explaining treatment procedures etc

· Support quality improvement projects within the PCN;

· Collect and collate data to support monitoring of PCN performance;

· Set up and manage appointment books;

· Monitor use of clinical appointments by practices;

· Organise enhanced access appointments rota and ARRS rotas;

· Trace in patients on the clinical computer system, where GP connect not viable.

· Set up new members of staff on the relevant systems (EMIS etc) and support their induction;

· Diarise, administer and minute meetings and ensure action points are progressed.

· Maintain effective communications with practices and with colleagues within the PCN;

· Liaise with other organisations such as Bromley GP Alliance and South East London Integrated Care Board where appropriate;

· Provide leave cover for PCN Administrator colleagues;

· Participate in training, as appropriate;

· Work within organisation policies, procedures and guidelines.

· Any other duties considered appropriate to the post.

PCN Services and Operation responsibilities

· EHUB Service – Main admin support for the service. Rota management, appointment book management, monthly service reports, Liaising with practices, implementing service improvement ideas, etc

· BCHIP Service – Scheduling the rota and clinics. Rebooking/cancelling appointments. Completing admin and referral tasks. Troubleshooting general service issues and more.

· Searches/Reporting – Running PCN wide searches and reports using Emis S&R functionality

· PCN Website and socials – Support with updating the PCN website and PCN socials in a timely manner with new updates.

· Meetings and Minutes – Arranging and taking minutes for the PCN Meeting, Ehub Meeting, and other PCN wide meetings.

· New PCN wide services and projects – Providing administrative support for new PCN projects within your capacity

The above list is not intended to be exhaustive. The duties and responsibilities may, therefore, vary over time and according to changing circumstances.

Good knowledge and use of the English language

Good grammar, spelling and punctuation

Experience

Experience of working in an administrative capacity and supporting a team or project or colleagues.

Experience of working in a GP setting.

Experience of working with a framework of confidentiality

Skills

Good computer literacy skills including knowledge of Word, Excel and Outlook

Good communication skills, both verbal and written

Good interpersonal skills

Knowledge and understanding of EMIS and Docman software systems

Abilities

Ability to use databases and prepare spreadsheets.

Ability to learn new systems – training will be provided

Ability to communicate effectively with professionals at all levels

Ability to work on own initiative, without supervision and to prioritise own workload

Ability to work under pressure in potentially stressful situations

Ability to work as part of a team

Other

Flexibility and reliability

Good organisational and planning skills

Willingness to learn existing and new computer software packages

Willingness to learn new skills

Good understanding of confidentiality issues

To be self-motivated, enthusiastic and have a high standard of personal performance

Knowledge and understanding of GP issues, * GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)

• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Job Types: Full-time, Part-time, Permanent

Pay: £21,450.00-£26,000.00 per year

Expected hours: 37.5 per week

Benefits:

• Company pension

Schedule:

• Monday to Friday

• Weekend availability

Orpington PCN

21 High Street, Orpington BR6 6BG

Permanent, Part-time, Full-time, 21 High Street, Orpington BR6 6BG