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For Companies At a Glance
- Tasks: Manage client relationships and ensure timely contract renewals.
- Company: Join a dynamic tech company revolutionising the AI landscape.
- Benefits: Enjoy a competitive salary, commission, and hybrid working options.
- Why this job: Be part of a growing team that values customer engagement and innovation.
- Qualifications: Experience in account management or renewals, preferably in software sales.
- Other info: This is a 9-month contract role based in London.
The predicted salary is between 48000 - 72000 £ per year.
Salary: c£60,000 + Commission
Location: London, Hybrid
Contract: 9 Month Contract
Is this your next role? Do you have account management/client renewal experience? Are you keen to work with a growing global tech company? I am currently working with a customer engagement driven tech company changing the world of AI.
Responsibilities:
- Manage client relationships throughout the contract life-cycle ensuring timely renewals.
- Work closely with the sales team to identify up-sell and cross-sell opportunities.
Experience Required:
- Proven experience of renewals or account management.
- Software sales experience; SaaS or subscription sales.
- Experience of using Salesforce CRM.
Customer Retention Specialist employer: RGF Staffing UK Limited
Contact Detail:
RGF Staffing UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in customer retention strategies, especially within the tech industry. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the SaaS and subscription sales sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your Salesforce CRM skills, as this is a key requirement for the role. Consider taking an online course or tutorial to ensure you're comfortable using the platform and can discuss it confidently in interviews.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your success in account management and client renewals. Being able to articulate these stories will set you apart and highlight your suitability for the Customer Retention Specialist position.
We think you need these skills to ace Customer Retention Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your account management and client renewal experience. Use specific examples that demonstrate your success in managing client relationships and achieving timely renewals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of the tech industry. Mention your experience with SaaS or subscription sales and how it aligns with the company's goals.
Highlight Relevant Skills: Emphasise your familiarity with Salesforce CRM in your application. Provide examples of how you have used it to manage client relationships and drive renewals effectively.
Showcase Results: Include quantifiable achievements in your application, such as percentage increases in client retention or successful upsell rates. This will help demonstrate your impact in previous roles.
How to prepare for a job interview at RGF Staffing UK Limited
✨Showcase Your Account Management Skills
Be prepared to discuss your previous experience in account management and client renewals. Highlight specific examples where you successfully managed client relationships and ensured timely renewals.
✨Understand the Company’s Product
Research the tech company’s products and services, especially their AI solutions. Demonstrating knowledge about their offerings will show your genuine interest and help you articulate how you can contribute to customer retention.
✨Familiarise Yourself with Salesforce
Since experience with Salesforce CRM is a requirement, make sure you are comfortable discussing how you've used it in past roles. Be ready to explain how you utilised it to manage client relationships and track renewals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of situations where you had to handle difficult clients or turn around a potential loss into a renewal, and be ready to share those stories.
