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- Tasks: Help onboard new clients onto our SaaS platform and customise solutions for their needs.
- Company: Join Clearwater, a leader in financial technology, transforming how businesses manage their finances.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team, make an impact, and enhance your skills in a supportive environment.
- Qualifications: Fluency in German and English, with a degree in finance or related fields preferred.
- Other info: Ideal for those passionate about finance and technology, eager to learn and grow.
The predicted salary is between 36000 - 60000 £ per year.
Implementation Associates are responsible for aiding the onboarding process for new clients onto the company's SaaS platform and service model. They collaborate with both clients and various Clearwater teams to assess requirements and customize solutions. These solutions are tailored to fulfil the client's accounting, compliance monitoring, performance measurement, risk analysis, and reporting necessities.
Responsibilities:
- Demonstrates a deep understanding of Clearwater's core value proposition and effectively communicates its value to clients.
- Takes charge of the onboarding process for clients onto Clearwater's platform.
- Conducts comprehensive training sessions for Clearwater's clients, ensuring they become proficient in using the Clearwater platform.
- Communicates project status, issues, and risks in an effective and transparent manner.
- Skilfully troubleshoots and resolves customer issues that may arise during the implementation phase.
- Manages client and internal stakeholder relationships adeptly throughout the entire implementation process.
- Provides valuable consultancy services to clients, ensuring that their goals align with the established project plans and objectives.
- Identifies and promptly escalates any identified risks and issues to the Project Manager for appropriate action.
- Applies acquired skills, procedures, and best practices in decision-making to successfully complete various tasks.
- Earns trust by consistently delivering accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts.
Required Skills:
- Basic knowledge of accounting and reporting, preferred.
- Good skills in Excel (basic formulas and formatting).
- Securities or financial markets knowledge, especially involving derivatives, alternatives, structured products, and/or fixed income preferred.
- Strong computer skills, including proficiency in Microsoft Office.
- Excellent attention to detail and strong documentation skills.
- Outstanding verbal and written communication skills.
- Strong organizational and interpersonal skills.
- Exceptional problem-solving abilities.
- Fluency in German and English.
Education and Experience:
Degree in related field e.g. audit, accounting, finance, economics, financial markets.
Implementation Associate (German Speaker) employer: Clearwater Analytics
Contact Detail:
Clearwater Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate (German Speaker)
✨Tip Number 1
Familiarise yourself with Clearwater's SaaS platform and its core value proposition. Understanding how the platform works and what makes it unique will help you communicate effectively with clients during the onboarding process.
✨Tip Number 2
Brush up on your Excel skills, especially basic formulas and formatting. Being proficient in Excel will not only help you in your role but also demonstrate your capability to handle data effectively during client training sessions.
✨Tip Number 3
Enhance your knowledge of accounting and financial markets, particularly derivatives and structured products. This knowledge will be invaluable when consulting with clients and ensuring their needs are met during implementation.
✨Tip Number 4
Practice your communication skills in both German and English. As you'll be interacting with clients in both languages, being articulate and clear will help build trust and ensure a smooth onboarding experience.
We think you need these skills to ace Implementation Associate (German Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of an Implementation Associate. Emphasise your understanding of accounting, compliance, and any experience with SaaS platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background makes you a perfect fit. Mention your fluency in German and English, and provide examples of how you've successfully managed client relationships or training sessions in the past.
Showcase Problem-Solving Skills: In your application, include specific examples of how you've tackled challenges in previous roles. Highlight your problem-solving abilities and how they relate to troubleshooting during the implementation phase.
Highlight Communication Skills: Since the role requires excellent verbal and written communication, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated project statuses or issues in past experiences.
How to prepare for a job interview at Clearwater Analytics
✨Showcase Your Understanding of the SaaS Model
Make sure to demonstrate your knowledge of SaaS platforms during the interview. Discuss how you can help clients transition smoothly onto Clearwater's platform and highlight any relevant experience you have in onboarding processes.
✨Prepare for Technical Questions
Since the role requires a basic understanding of accounting and reporting, brush up on these topics. Be ready to answer questions related to financial markets, derivatives, and structured products, as this will show your preparedness and expertise.
✨Highlight Your Communication Skills
As an Implementation Associate, you'll need to communicate effectively with clients and internal teams. Prepare examples of how you've successfully managed client relationships or resolved issues in the past, showcasing your verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've encountered challenges and how you overcame them. This will illustrate your exceptional problem-solving abilities and your capacity to handle issues that may arise during the implementation phase.
