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- Tasks: Help onboard new clients onto our SaaS platform and customise solutions for their needs.
- Company: Join Clearwater, a leader in financial technology, transforming how clients manage their accounting and compliance.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team, make an impact, and enhance your skills in a supportive environment.
- Qualifications: Fluency in German and English, with a degree in finance or related fields preferred.
- Other info: Ideal for those passionate about finance and technology, eager to learn and grow.
The predicted salary is between 36000 - 60000 £ per year.
Implementation Associates are responsible for aiding the onboarding process for new clients onto the company's SaaS platform and service model. They collaborate with both clients and various Clearwater teams to assess requirements and customize solutions. These solutions are tailored to fulfil the client's accounting, compliance monitoring, performance measurement, risk analysis, and reporting necessities.
Responsibilities:
- Demonstrates a deep understanding of Clearwater's core value proposition and effectively communicates its value to clients.
- Takes charge of the onboarding process for clients onto Clearwater's platform.
- Conducts comprehensive training sessions for Clearwater's clients, ensuring they become proficient in using the Clearwater platform.
- Communicates project status, issues, and risks in an effective and transparent manner.
- Skilfully troubleshoots and resolves customer issues that may arise during the implementation phase.
- Manages client and internal stakeholder relationships adeptly throughout the entire implementation process.
- Provides valuable consultancy services to clients, ensuring that their goals align with the established project plans and objectives.
- Identifies and promptly escalates any identified risks and issues to the Project Manager for appropriate action.
- Applies acquired skills, procedures, and best practices in decision-making to successfully complete various tasks.
- Earns trust by consistently delivering accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts.
Required Skills:
- Basic knowledge of accounting and reporting, preferred.
- Good skills in Excel (basic formulas and formatting).
- Securities or financial markets knowledge, especially involving derivatives, alternatives, structured products, and/or fixed income preferred.
- Strong computer skills, including proficiency in Microsoft Office.
- Excellent attention to detail and strong documentation skills.
- Outstanding verbal and written communication skills.
- Strong organizational and interpersonal skills.
- Exceptional problem-solving abilities.
- Fluency in German and English.
Education and Experience:
Degree in related field e.g. audit, accounting, finance, economics, financial markets.
Implementation Associate (German Speaker) employer: Clearwater Analytics
Contact Detail:
Clearwater Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate (German Speaker)
✨Tip Number 1
Familiarise yourself with Clearwater's SaaS platform and its core value proposition. Understanding how the platform works and the specific benefits it offers to clients will help you communicate effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your accounting and reporting knowledge, as well as your Excel skills. Being able to discuss basic accounting principles and showcase your proficiency in Excel will set you apart from other candidates and show that you're ready to tackle the responsibilities of the role.
✨Tip Number 3
Prepare to discuss your experience with client onboarding and training. Think of specific examples where you've successfully guided clients through a process or resolved issues, as this will highlight your problem-solving abilities and interpersonal skills, which are crucial for the Implementation Associate position.
✨Tip Number 4
Since fluency in German is required, practice your language skills in a business context. Be ready to demonstrate your ability to communicate complex ideas clearly in both German and English, as this will be essential for building relationships with clients and stakeholders.
We think you need these skills to ace Implementation Associate (German Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of an Implementation Associate. Emphasise your understanding of accounting, compliance monitoring, and any experience with SaaS platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background makes you a perfect fit. Mention your fluency in German and English, and provide examples of how you've successfully managed client relationships or conducted training sessions in the past.
Showcase Problem-Solving Skills: In your application, include specific examples of how you've tackled challenges in previous roles. Highlight your problem-solving abilities and how they relate to troubleshooting customer issues during implementation.
Highlight Communication Skills: Since the role requires excellent verbal and written communication skills, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated project statuses or risks in past experiences.
How to prepare for a job interview at Clearwater Analytics
✨Showcase Your Understanding of the SaaS Model
Make sure to demonstrate your knowledge of Software as a Service (SaaS) and how it applies to client onboarding. Be prepared to discuss how you would tailor solutions to meet specific client needs, showcasing your understanding of Clearwater's value proposition.
✨Prepare for Training Scenarios
Since conducting training sessions is a key responsibility, think about how you would approach teaching clients to use the platform. Prepare examples of how you would explain complex concepts in simple terms, and be ready to role-play a training session during the interview.
✨Highlight Your Problem-Solving Skills
Be ready to discuss past experiences where you successfully resolved issues or challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how your problem-solving abilities can benefit the implementation process.
✨Demonstrate Strong Communication Skills
As communication is crucial in this role, practice articulating your thoughts clearly and concisely. Be prepared to answer questions in both English and German, showcasing your fluency and ability to engage with diverse stakeholders effectively.
