Phone Shop Manager - Greenock & Port Glasgow

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to make sure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.

You will be responsible for:

• Listening to customers and acting on their feedback in a timely manner, following up on all complaints ensuring your team are clear on the role they play in improving the shopping experience based on customer feedback.
• Delivering a great shopping trip for customers every day, making sure your team are working effectively as per the Tesco operating model.
• Engaging your team to deliver the best availability for customers throughout the day, spending time with the Stock and Admin manager to ensure that weekly RFID counts are completed.
• Encouraging your team to be passionate about our products, and ensuring that our product range is presented well, maintaining correct handling and storage routines.
• Creating a first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way, so customers can see and reach the product.
• Leading the service culture in your department, always role modelling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
• Actively controlling costs in your department and delivering your budgets, leading your team to minimise all aspects of waste and complete waste routines accurately.
• Working with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
• Engaging your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.

You will need:

• To make sure your team are trained and have the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
• To work shoulder to shoulder with your team, your Area Manager and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
• To celebrate success with your team and have pride in their achievements, being a caring manager and treating everyone with respect, helping your team to make the difference for customers and staff.

Behavioural Skills:

• Interacting with People
• Customer Focus
• Decision Making
• Teamwork

What’s in it for you?

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
• Uniform provided and policies to support you for all of life’s moments, big and small.
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us:

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working.