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- Tasks: Lead and inspire a team while ensuring top-notch service delivery.
- Company: Join a dynamic company in its exciting new phase of growth.
- Benefits: Enjoy a collaborative environment with opportunities for personal and professional development.
- Why this job: Make a real impact by guiding others and fostering a high-performing team culture.
- Qualifications: 3-5 years in sales or customer service, with strong leadership and communication skills.
- Other info: Experience in higher education or IAG is a plus, but not mandatory.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a qualified leader to help keep our company running effectively whilst managing a group of consultants in the company’s new phase, through the use of their own skill and leadership.
You will be supporting the sales, marketing, and the IAG team by ensuring that the team is compliant with the policies and procedures of the organisation and offering consistency in service delivery.
You will also be responsible for leading, training and guiding each team member under your supervision.
Our ideal leader has in-depth knowledge of and experience with the sales process, excelling at lead generation, relationship building, and closing. We’re seeking a quick learner with strong negotiating skills, and someone with a track record of success who can inspire the same in others.
More importantly, we are looking for someone who has a strong background in either sales, customer service or information, advice and guidance with a real passion for helping people through understanding.
Although it will not be a sales role, the company progress reports are based on deliverables and target quotas so it may well seem like a sales role.
The role demands a leader with a sharp mind and the ability to coach, advise, motivate and guide to create and maintain a high-performing team.
Key Responsibilities
- Set sales goals for your team, compare performance to goals, and adjust goals as needed.
- Calling new prospects after sourcing their CVs.
- Assessing prospective applicants and matching them with opportunities.
- Screening and short-listing candidates before clients meet them.
- Making sure your team are focusing on quality service.
- Making sure your team provide accurate information, advice and guidance.
- Meet overall targets set by stakeholders and management.
- Motivate and guide advisors with your track record and regular morning huddles.
- Provide detailed and accurate forecasts for people within your team.
- Ensure that your team hit their target/quota.
- Help each team member to become better through regular training.
- Foster a competitive yet collaborative team environment.
- Assess individual performance through observation and measurement, and suggest corrective actions as needed.
Desired Criteria
- Confident working with Google sheets and Gmail.
- Desired experience within Information, Advice and Guidance - IAG (not mandatory).
- Experience of working in higher education industry.
- Excellent organisational and multitasking skills, including working to strict timelines.
- Ability to work under pressure.
- Proven track record of leading a team.
- 3-5 years of experience in sales, customer service, advice and guidance (all or in at least one).
- Strong oral and written communication skills.
- Results-oriented with strong analytical skills.
- Deep understanding of CRM systems and best practices.
- Proficient in Microsoft Office.
Contact Detail:
The Career Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IAG Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in sales and team management. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to leading a high-performing team.
✨Tip Number 2
Network with professionals in the IAG and sales sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your achievements in motivating team members and meeting targets, as this will resonate well with our expectations.
✨Tip Number 4
Showcase your ability to adapt and learn quickly. In your conversations, emphasise your willingness to embrace new challenges and your track record of success in dynamic environments.
We think you need these skills to ace IAG Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and relevant skills in sales, customer service, or information advice and guidance. Use specific examples to demonstrate your track record of success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to lead a team. Mention how your experience aligns with the key responsibilities of the IAG Team Leader role.
Highlight Relevant Skills: Emphasise your organisational, multitasking, and communication skills in your application. Provide examples of how you've successfully managed teams and met targets in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of CRM systems and best practices in your application. Mention any experience you have with Google Sheets and Gmail, as these are important tools for the role.
How to prepare for a job interview at The Career Group
✨Showcase Your Leadership Skills
As a potential IAG Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and motivational techniques.
✨Understand the Sales Process
Even though this isn't a direct sales role, having a solid grasp of the sales process is essential. Be ready to discuss your experience with lead generation and relationship building, as well as how you can apply these skills to support your team.
✨Emphasise Your Coaching Experience
Highlight any previous experience you have in training or guiding team members. Discuss specific strategies you've used to help others improve their performance and how you plan to implement similar methods in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think about scenarios where you've had to adjust goals or motivate a team under pressure, and be prepared to share those experiences.
