Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team providing IT support and developing essential tech skills.
- Company: A leading IT service provider delivering bespoke solutions to local businesses.
- Benefits: Earn from £15,000 with on-the-job training and career growth opportunities.
- Why this job: Gain hands-on experience in a supportive environment while making a real impact.
- Qualifications: GCSE Grade C/4 in Maths & English; ICT experience preferred but not essential.
- Other info: Full-time role based in Droitwich; reliable commute required due to limited transport.
Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands.
Location: Droitwich, West Midlands - The role is full time office based
Salary: From £15,000 per year
Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week)
Apprenticeship length: 18 months, with 80% of learning achieved on the job, for optimum productivity.
About the Company: Our client is a leading IT support and service provider based in Elmley Lovett, delivering bespoke IT solutions to small and medium-sized businesses across the region.
About the Role: As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:
- Providing technical support for IT and EPOS systems
- Assisting in customer projects and IT service activities
- Handling helpdesk calls and emails, ensuring timely responses
- Managing and resolving first-line support queries
- Gaining experience in networking, security, and cloud services
What We're Looking For:
- GCSE Grade C/4 or above in Maths & English (or equivalent)
- GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems
- A passionate, motivated individual eager to build a career in IT
- Strong problem-solving skills and a willingness to learn
- Excellent communication and customer service skills
- An inquisitive and can-do attitude
Training & Development: You will complete a Level 3 Information Communications Technician Apprenticeship, covering:
- Computer Fundamentals & Security - Hardware, software, and cybersecurity basics
- Networking & Cloud Services - Key networking concepts and cloud computing
- Communication in IT Support - Developing effective technical support skills
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful IT career.
Key Outcomes from Information Communication Technician Level 3: Those who complete the Information Communication Technician Apprenticeship will gain an understanding of how to do the following:
- Install software upgrades
- Test and evaluate system performance
- Use system data to identify solutions
- Escalate problems in line with procedures
- Use basic scripting to execute tasks
- Carry out routine system maintenance checks
- Follow the necessary security procedures
Why Join Us?
- Salary from £15,000 per year
- On-the-job training and career growth opportunities
- Supportive and experienced team
- On-site parking
Important: Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited.
IT Support Apprenticeship employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprenticeship
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing your way around helpdesk systems, ticketing software, and remote support tools can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting scenarios. You might be asked to demonstrate how you would handle specific technical issues, so being prepared with examples will showcase your capability.
✨Tip Number 3
Network with current IT professionals or apprentices in the field. Engaging with others can provide insights into the role and may even lead to valuable referrals or recommendations for your application.
✨Tip Number 4
Showcase your passion for technology through personal projects or relevant hobbies. Whether it's building a PC, coding a simple app, or volunteering for tech-related tasks, demonstrating your enthusiasm can set you apart from other candidates.
We think you need these skills to ace IT Support Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT support. Include any coursework, projects, or hobbies that demonstrate your passion for technology and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship. Mention why you are interested in IT support and how this opportunity aligns with your career goals. Be sure to express your eagerness to learn and grow within the role.
Highlight Relevant Qualifications: Clearly state your GCSE results, especially in Maths and English, as well as any qualifications in ICT or related fields. If you have hands-on experience with IT systems, make sure to include that too.
Showcase Soft Skills: In your application, emphasise your communication and customer service skills. Provide examples of how you've successfully resolved issues or helped others, as these are crucial for an IT support role.
How to prepare for a job interview at CV-Library
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest and how you've engaged with IT systems in your spare time.
✨Prepare for Technical Questions
Expect questions related to IT support, networking, and security. Brush up on basic concepts and be ready to discuss how you would approach common technical issues. This will show your potential employer that you're serious about the role.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss examples of how you've solved problems in the past, whether in a school project or a personal experience. Highlight your analytical thinking and willingness to learn from challenges.
✨Practice Communication Skills
Since excellent communication is key in IT support, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly and show that you can effectively assist customers and colleagues.
