Solution Engineer Apprentice

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: Fixed Term & Temporary

About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

What is a Solution Specialist? Solution Specialist - Works closely with the sales team and other solution specialists to create customised solutions to solve a customer business challenge or objective. The Solution Specialist team is responsible for leading the creation of a solution designed to meet a customer need based on requirements gathered throughout the sales cycle, as well as delivering insights and recommendations to companies looking to transform their customer’s experience.

Responsibilities:

• Prepare and deliver solution demonstrations to customers
• Work with sales on customer engagements & own the solution know-how
• Prepare & run sessions to gather and identify customer needs

The Solution Specialist Program: This program offers a unique opportunity to combine classroom and work-based learning during 3 years, you’ll spend 20% of your time at QA and 80% at Salesforce (London). All the content covered at the college and the work experience will contribute towards a BSc Honours program in Digital & Technology Solutions. During the program, you will be exposed to:

• Continuous development opportunities
• Multiple customer engagements
• Coaches, mentors and fellow apprentices that will support you throughout the 3 years and beyond
• Diverse career opportunities and roles inside the company

As an apprentice, year one will be primarily focused on learning the basic skills needed to work with our customers, you will engage with co-workers that work directly with our customers. While you progressively transition into the role. During this foundational year, you will:

• Develop an understanding of our products and business
• Learn critical soft skills and consulting skills you’ll need for your role
• Support members of the team with their projects
• Build your network with your cohort and other cross-functional roles
• Acquire official industry-standard Salesforce certifications

What are we looking for? We are looking to hire individuals that have a demonstrable desire towards continuous learning, resilience to overcome an obstacle with a positive attitude and a passion for customers and how technology solutions can solve business challenges. Below are the skills we will be looking for. These are skills & behaviours that will make you successful as one of our Solution Specialist Apprentices:

• Curiosity and drive to search business-related information, summarise it and share findings
• Goes beyond the ask, to further understand in-depth topics that are relevant for the role and is resourceful
• Collaborates well with a team to solve problems in dynamic environments
• Ability to develop interpersonal relationships internally & with customers
• Display initiative, self-motivation and deliver high-quality results
• Flexibility in shifting direction when priorities change
• Willing to travel occasionally

Eligibility: Must have the right to work in the United Kingdom and been a resident in the UK/EU for at least 3 years. GCSEs or equivalent with Maths and English at grade 4 and above (A-C). Plus a level 3 qualification (AS Level, A Level or BTEC).

What’s in it for you?

• 25 days annual leave
• Health insurance, dental insurance, and vision benefit
• Monthly wellbeing reimbursement and Employee Assistance Programme (EAP)
• Parental Benefits
• Pension package & Employee Stock Purchase Plan (ESPP)

Location: This is a hybrid role and applicants must live within a reasonable commuting distance to London, come into the office as required and be willing to attend college in person. You will also be required to attend our onboarding program, Discovering Salesforce, in Dublin.

Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.

Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.