Business Analyst -ServiceNow

Business Analyst (AVP)

• Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform.

• Exposure to the following key modules is required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue.

• Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas.

• In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported.

• Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions.

• Very proficient knowledge of the available business analysis tools and templates, able to guide others and evaluate possible other relevant tools and templates.

• Can manage the trade-offs of business analysis within time/cost/quality constraints.

• Is up to date with developments in individual areas of expertise.

• Deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform.

• Exposure to the following key modules is required: Incident, Problem, Change, CMDB, Knowledge, Service (Request) Catalog, Business Service Models.

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