Motor Claims Handler

As a Motor claims handler, you'll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You'll negotiate settlements, audit repairers, and provide technical guidance to our claims teams. As a Motor claims handler, you'll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You'll negotiate settlements, audit repairers, and provide technical guidance to our claims teams. Motor Claims Handler responsibilities: * Ensure vehicles involved in claims are restored to pre-accident condition using the correct repair methods at fair costs. * Provide a triage solution for non-approved repairers to ensure repairs meet standards. * Accurately categorize and value vehicles deemed beyond economical repair or stolen/unrecovered. * Conduct market research to determine repair costs, salvage values, and settlement options. * Audit and evaluate repairers’ work, making recommendations on repair quality, costs, and service levels. * Liaise with customers, repairers, and third parties to set clear expectations regarding repairs, total losses, and settlements. * Handle valuation disputes, total loss reports, and repair-related complaints with technical expertise and clear communication. * Offer engineering support for third-party claims, credit hire disputes, and mechanical/electrical issues. * Stay updated on modern repair techniques, vehicle technologies, and industry trends. Skills & experience required: * Experience in the motor trade industry * AQP qualification (preferred) * Strong negotiation & communication skills * Technical expertise in modern vehicle repairs and valuation * Knowledge of relevant legislation (FOS, FSA, DPA) Benefits * Hybrid working style * Annual performance bonus * Onsite parking * Team building events * Volunteering work * 25 days + plus bank holiday Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy