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- Tasks: Lead the development of innovative payment solutions for enterprise merchants in retail and hospitality.
- Company: Join Planet, a tech leader revolutionising payments with a focus on customer experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Be part of a dynamic team shaping the future of connected commerce in a fast-paced environment.
- Qualifications: 5+ years in the payments industry with strong digital knowledge and excellent communication skills.
- Other info: Diversity is valued here; we encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
About Us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview: The role of the Senior Solution Manager - Enterprise will be part of the Merchant Experience team focusing on merchant and digital solutions. The team will define segment related payment solutions and product propositions across channels within enterprise, covering hospitality and retail. The Senior Solution Manager will need to identify, define and implement cross channel payment solutions and propositions that reflect the needs of our enterprise merchants.
What you will do:
- Defining payment solutions and propositions for enterprise merchant portfolios.
- Ensuring solutions are competitive in the market and meet merchant requirements taking into consideration the e2e merchant/customer journey.
- Developing future proof solutions that are cross-channel (online, mobile, F2F) and focus on simplifying the customer journey.
- Work closely with commercial teams/key account managers to understand merchant requirements.
- Work with industry players (e.g. PMS, GDS, ISVs, etc.) to develop required solutions relevant for enterprise merchants.
- Collaborate with core product teams to work on building requirements for cross-functional products that service the solutions required for merchants.
- Work closely with solution design/business architecture team to define payment solutions.
- Ensure solution requirements are communicated to technical design and delivery teams.
- Work with technical delivery teams to ensure build/delivery is in line with requirements.
- Develop solutions/product proposition materials for commercial teams – including training on new products/solutions.
- Cross functional collaboration on products/solutions as needed, e.g. marketing for communications, press releases, presentation materials.
Who you are:
- Expertise in payments industry (at least 5 years related experience required).
- Digital/online payments knowledge base.
- Knowledge of hospitality solution/services providers – property management systems, OTAs, GDS, etc. is an advantage.
- Experience within product and strategy.
- Strong presentation and communication skills (verbal and written) and ability to manage key stakeholders internally and externally.
- Experience with working with business architecture teams and technical delivery teams.
- Excellent time management skills with a proven ability to meet deadlines.
- Highly motivated and enjoy a challenge.
- Ability to function well in a high-paced, complex and at times stressful environment.
- Available to travel.
Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the payments industry. Understanding emerging technologies and customer preferences will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals in the hospitality and retail sectors. Attend industry events or webinars to connect with key players, which can provide insights into what companies like Planet are looking for in a Senior Solution Manager.
✨Tip Number 3
Prepare to discuss specific examples of how you've developed cross-channel payment solutions in the past. Highlighting your experience with various payment systems will show that you can meet the needs of enterprise merchants effectively.
✨Tip Number 4
Research Planet's current offerings and identify areas for improvement or innovation. Being able to suggest potential solutions during your interview will demonstrate your proactive approach and understanding of their business.
We think you need these skills to ace Senior Solution Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Senior Solution Manager position. Tailor your application to highlight relevant experience in payments and digital solutions.
Highlight Relevant Experience: Emphasise your expertise in the payments industry, particularly any experience with hospitality solutions or digital payments. Use specific examples from your past roles to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to Planet's mission and values. Discuss how your experience aligns with their focus on customer experience and cross-channel payment solutions.
Showcase Communication Skills: Since strong presentation and communication skills are essential for this role, ensure your CV and cover letter are well-structured and free of errors. Consider including examples of successful stakeholder management or presentations you've delivered.
How to prepare for a job interview at Planet
✨Know Your Payment Solutions
Make sure you have a solid understanding of the various payment solutions and propositions relevant to enterprise merchants. Be prepared to discuss how these solutions can enhance the customer journey and meet merchant requirements.
✨Showcase Your Industry Expertise
Highlight your experience in the payments industry, especially any knowledge related to hospitality services and digital payments. This will demonstrate your capability to contribute effectively to the Merchant Experience team.
✨Prepare for Cross-Functional Collaboration
Be ready to discuss examples of how you've successfully collaborated with different teams, such as commercial, technical delivery, and product teams. This will show your ability to work in a complex environment and manage key stakeholders.
✨Demonstrate Strong Communication Skills
Since the role requires excellent presentation and communication skills, practice articulating your thoughts clearly and confidently. Prepare to present your ideas on payment solutions and how they can benefit enterprise merchants.
