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- Tasks: Lead a team to deliver exceptional client service and drive growth in events.
- Company: Join a small, ambitious agency in London focused on innovative event experiences.
- Benefits: Enjoy a supportive culture with opportunities for autonomy and professional growth.
- Why this job: Be part of a leadership team and make impactful changes in client relations.
- Qualifications: Experience in Client Services within an Events Agency is essential.
- Other info: Ideal for those looking to step up from Junior AD/AD roles.
The predicted salary is between 44000 - 66000 £ per year.
Our client is looking for someone who is on their way up from Junior AD/AD and seeking a new challenge in a small, growing, and ambitious agency in London. They have been doing extensive outreach over the last year, resulting in many warm leads that need converting. A BDM is responsible for cold outreach for new business, so this role focuses on warm leads.
We are looking for someone who can:
- Present to clients and close leads
- Ask the right questions regarding objectives, client challenges, and solutions
- Drive and make change within the leadership team
This is very much a client servicing and growth role, not operational.
Role Responsibilities:
- Oversee and mentor the Client Services team, ensuring exceptional service delivery to all clients.
- Develop strategic plans to enhance client relations and drive growth opportunities within specific sectors.
- Collaborate with cross-functional teams to deliver innovative and engaging event experiences tailored to client needs.
- Build and maintain strong, long-lasting client relationships by understanding their business needs and providing tailored solutions.
- Act as the primary point of contact for key clients, facilitating effective communication and resolving any issues that arise.
- Lead client onboarding processes and oversee project timelines to ensure successful execution of events.
- Monitor industry trends and competitors to leverage insights for strategic planning and business development.
About you:
- Proven experience in a Client Services role, ideally within an Events and Experiential Agency.
- Exceptional leadership and team management skills, with the ability to inspire and motivate others.
- Excellent communication and interpersonal skills, with a client-centric approach.
- Proficient in developing and executing strategic plans for business growth.
- A results-driven mindset with a passion for delivering top-notch client experiences.
- Ability to thrive in a fast-paced, dynamic environment while managing multiple clients simultaneously.
You will be part of a supportive culture that values drive and ambition, working closely with the rest of the team to achieve goals and targets.
Client Services Director - Events Client Services C£55-60,000+comms London Thursday 27 March 2025 employer: Castlebell
Contact Detail:
Castlebell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director - Events Client Services C£55-60,000+comms London Thursday 27 March 2025
✨Tip Number 1
Network with professionals in the events industry, especially those who have experience in client services roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Research the agency's recent projects and client testimonials. This will help you understand their approach and values, allowing you to tailor your conversations during interviews to align with their goals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven growth in previous roles. Highlight your ability to ask insightful questions that uncover client needs.
✨Tip Number 4
Familiarise yourself with the latest tools and technologies used in event management and client services. Being knowledgeable about these can set you apart as a candidate who is ready to innovate and improve processes.
We think you need these skills to ace Client Services Director - Events Client Services C£55-60,000+comms London Thursday 27 March 2025
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly within events and experiential agencies. Emphasise leadership roles and any achievements that demonstrate your ability to drive growth and enhance client relations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the agency. Discuss how your background aligns with their needs, particularly your experience in converting warm leads and your strategic approach to client management.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear, concise language and provide examples of how you've successfully managed client relationships in the past.
Highlight Leadership Experience: Given the emphasis on mentoring and leading a team, be sure to include specific examples of your leadership experience. Describe how you've inspired and motivated teams to achieve exceptional client service and business growth.
How to prepare for a job interview at Castlebell
✨Showcase Your Leadership Skills
As a Client Services Director, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, mentored junior staff, and inspired others to achieve their goals.
✨Understand Client Needs
Be ready to discuss how you approach understanding client objectives and challenges. Think of specific instances where you've tailored solutions to meet client needs and how that led to successful outcomes.
✨Prepare for Scenario Questions
Expect questions about handling difficult client situations or managing multiple projects. Prepare scenarios from your experience that highlight your problem-solving skills and ability to maintain strong client relationships.
✨Research Industry Trends
Stay informed about the latest trends in the events and experiential industry. Be prepared to discuss how these trends can impact client strategies and how you can leverage them to drive growth for the agency.
